The Home Depot — Attraction in Los Angeles

My experience with Home Depot staff in purchasing front doors and installation was poor. (However, the experience with the actual company contracted with Home Depot to complete the installation was excellent.)

In doing a good amount of research about cost of new front doors for our condo complex, our HOA visited Home Depot in Marina del Rey, Playa Vista.

In our meeting with Ben, in the doors and windows section of the store, I was verbally informed that we would receive a multi-door discount ("should be close to (around $276 for each door )." This quote was reasonable and came in under 2 other quotes we went with.

With this understanding in place, we agreed to move forward with the job. Ben asked me to return to the store to complete paperwork. Since it was the end of the day and Ben was about to leave for the day, I rushed to the store to pay. I walked with Ben and the contract to the register to complete the payment and quickly signed paperwork trusting Ben had reflected accurate pre-agreed upon information in the contract.

While the cashier was completing purchase, I reviewed the contract and noted that NOT ONLY did Ben NOT give us the multi-door discount -- full fee of $376/door, but NOW we were incurring an addition fee by the installer. This was a $1500+ difference. I, again immediately, raised the issue saying we might not be able to do the job, due to having a lower bid, and I was reassured by Ben that he would "make a note on the order ... don't worry."

I left the store, returned home and awaited follow up from the store. If I hadn't called, I'd still be waiting. Throughout this process, I NEVER received proactive follow up on the order and had to call numerous times with staff -- Ben and his Supervisor. They both sounded exhausted and almost irritated that they had to answer the phone and provide customer service.

Ben's Supervisor informed me that we would no longer receive a discount. According to Ben and his Supervisor, "Due to the doors being 1/2" wider we're not able to give you the discount now, " as well as "the installer is charging the additional fee so you'll have to pay both."

Did Ben not understand the initial feedback from the installer about the job? Did he not know that we were not eligible for the discount? Did he blatantly distort the truth with me? These do not seem like issues on my side of the table. Instead of acknowledging  Home Depot's errors and try to fix be there issue created, I was made to pay. At best, this experience seems incompetent. At worst, dubious business practices.

The Home Depot Supervisor said she would consult with her boss to see if she could get a $300 discount on the order.

After the hours of our investment and calls back and forth for this job, we reluctantly moved forward with the job and accepted the credit. However, in no way does the $300 credit compensate for the distortions, lack of quality customer service and time and effort we spent on this job.

This experience has changed the way I look at Home Depot. I do not recommend services provided at Home Depot, and encourage you to more grateful...

My family and I walked into the store at 7pm tonight. We walked straight to the Tool Rental area and I said hello to the man working in that area. He didn't smile or say hello back, just stared at us. I asked him if there was a truck available for rent at this time. He mumbles something at us and I had to ask him to repeat himself several times, because he kept walking away from us as we were speaking. He finally confirmed that he had a truck available and we asked him a few questions about what it takes to rent one. He kept giving me sarcastic answers (SO unprofessional) and made us feel like we were bothering him. He treated us like an annoyance. We told him that we would go shop for our items first and then come back to rent the truck. He said that was fine. We walked off and I felt unsettled about how rude he was towards us, but started shopping anyway. My family and I split up to get the shopping done quicker. Around 7:50 my dad came to me confused and said that the guy came to him and said "You know we close at 9, are you still renting a truck?" My dad told him yes, that we were almost done shopping, and we will come right back. We finish shopping and pay $300 for our items. It was 8:10. My dad walked back to finish renting the truck and the same guy looks at him and says "It's past 8, we don't rent trucks after 8."

How are we supposed to know you don't rent trucks past 8pm if you don't tell us that?! If the store closes at 9, how would we just magically know that we can't get a truck past 8?? That should have been the first thing he told us when we walked up to him at 7.

I truly believe this man intentionally gave us the run around just so he wouldn't have to deal with us and literally do his own job. From the first interaction with this man I could feel his negative energy.

So now we just bought $300 worth of wood and other items that won't fit into my small fiat and no way to take them home. We walked to customer service and explained the situation to a lovely lady named Sara. She literally went above and beyond for us. She was so helpful and willing to fix the situation for us right away. She told us that we could leave the items there and that we could come pick them up the next day. Even though I am feeling completely unsettled about leaving $300 worth of paid merchandise behind, I am hopeful that my items will still be there tomorrow when we return.

I really hope that management sees this and has a conversation with the man at the Tool Rental department. He really needs to work on his bad attitude and LACK of good customer service. He didn't even offer any help to the situation once he denied us the truck. We had to seek a solution elsewhere with Sara. This Home Depot is LUCKY to have an employee like Sara, who put in the extra work to fix a bad situation created by a different employee. Way to pick up someone else's slack girl, I...

This is my go to Home Depot. I come here with a dream and a crazy idea. The staff is so good about interpreting my visions and making them turn into a reality.

This trip I wanted a shoe mat in a small size. Carpet samples we're not going to work. Fake turf no. I was directed to the shoe mat area. I found a lovely perfect mat but it was like twice the size of what I needed. And I needed two.

So I purchased said mat and went on to search for a helpful associate.

The man of the hour is Angel Rodarte. Okay so I was just asking for him to cut something in half, but not expecting him to. The machines couldn't do it but he said a box cutter could. But I don't own one of those. He happens to carry one around. Yay.

I showed him my receipt and he accepted my Home Depot challenge to cut it in half.

I was hoping it to be cut somewhat down the middle. But this guy brought out a ruler, made a perfectly straight line down the middle. And then made a perfect cut. Beyond my expectations. That's the experience I've come to enjoy from Home Depot. A+

Oh yeah in this place has plenty of free parking, a great garden section and a lot of knowledgeable people who work there that give a damn about their job. The playlist in the garden center kicks ass, playing some cuts from the 90s and 2000s.

I want to add that I came back and Marquez search top and bottom that tire store to help me find a tub for my tomato plants. Then he modified it for me like a boss....