Toluca Lake Pumpkin Festival & Christmas Trees — Attraction in Los Angeles

My husband and I have always cherished our experiences here, but sadly, this year was a disappointment. We decided to purchase our Christmas tree early this year due to our travel plans in December. Upon our visit, we noticed that the prices were considerably higher than most lots , but we chose to splurge and select a tree to support a small business.

The salesgirl informed us that the tree had been freshly brought in from Oregon just a few days prior. It was already set up on a stand with water, which seemed convenient at the time, so i guess they assumed a fresh cut wasn't necessary? When we asked the older gentleman at the counter for cash back to tip the loaders, he responded with a somewhat unpleasant attitude.

Regardless, we took our tree home and immediately watered it. It didn’t absorb any water. We waited a day and then reached out to them for advice or a possible exchange. They suggested waiting a few more days and offered us a free preservative solution, which we already had.

After another day of no change, I visited the lot in person. They reassured us that the tree should be fine and advised us to call if we encountered any problems in a few days. A week later, our nearly $200 tree was completely dead -crispy dead. 💀

When we requested a refund or exchange, they offered only a 50% discount on another tree. This was a letdown, especially considering the amount of work it would take to dispose of the current tree and transport another one back. We have been loyal customers, supporting their pumpkin patch and even hosting an event here. It's unfortunate that they couldn't provide a more satisfactory resolution.

I know I bought a tree that would eventually die but 7 days later?! It was a waste of $200 that could have gone towards other necessities.

I hate writing bad reviews but hopefully this could improve...

Its a cute little pumpkin patch. Everyone is so friendly and helpful. Theres a petting zoo that cost $10 to pet animals and pumpkins of all sizes good prices to and areas to take pics. A haunted maze that is $12 to walk through .Good place to take babies-toddlers . It wasn't too crowded when I went on a sunday afternoon. Good parking behind flower shop. My niece was playing the claw machine and was only able to get one stuff animal after spending $5 one of the workers and very sweet man ended up giving her one anyway . Good place for kids I'm telling you. Avoid big crowds/lines . they also have christmas trees once...

Go in ready to fight for what you think is fair. Thoroughly inspect the trees, if you think the tree isn’t healthy or the employees skirt your questions, don’t buy the tree. This is definitely a place where you have to demand customer service, and be ready to wheel and deal. If you’re asking yourself, “why the hell should I demand customer service?” ...save yourself the time and frustration and go else where.

Delivery for $25, or they strap it to your car for you for free. Chelsea is a doll, Brian at the cash register is a classic, perma-drunk. Again, come ready to make a deal and see...