Kohl's — Attraction in Louisville

First time picking up from these kohls, and they have a self pick up or barcode pick up. When I asked the cashier (the lady with like 7 face piercing) where I pick up, she said, "is it self pick up or barcode?" I said, "I'm not sure." And she just stared at me like I was an idiot. She COULD have explained that I could find that information in my email. Instead, another customer had to tell me that. Then, while waiting at CS because apparently I had a barcode, a guy scans my barcode and walks away. Another woman walks to the register I am waiting at and looks past me and yells, "I can get whoever is next." As if I'm not standing there. She never asked me to step aside. She didn't even look at me. She could have told me that he was getting my pick up and that i could wait at the next register or something. I just thought the whole experience was less than...

Associates were very friendly. I had trouble finding someone to help me in the shoe department though. The store was very busy and lines were long. I went to the front cashier and asked her to page assistance for me. I waited 5 minutes in the shoe department and no one ever came. I walked the perimeter of the store looking for a sales associate and found no one. I finally saw 2 associates coming out of the break room area and asked if they could page someone for me. They were super friendly and page assistance. However after waiting in shoes another 5 minutes no one showed up. I decided to go stand in line at customer service. When my turn came around the customer service cashier personally went to the stock room and found the shoe for me and apologized for my wait. I wish there had been an associate available on the the...

The Sephora employees are unfortunately not helpful at all, they are not very knowledgeable about the brands (they only tell you if they are bought often) or the products in general and are not up to date on what sephora offers in their app or on their website. They unfortunately cannot answer any questions regarding any of their products or questions regarding Sephora as an individual brand. I was excited to see Sephora become more convenient and prefer coming in person but unfortunately under Kohls they are not hiring people that are knowledgeable about the products being sold nor are they hiring people that are passionate or simply care about good customer service. Due to that I will continue to order from Sephora.com. I get my points without problems, my customer service and research is my own and...