Sportsman's Warehouse — Attraction in Lower Allen

Last Thursday I went to pick up an online order. There were a fairly large number of people already there so I took a number (silly me, numbers are for kids) and waited about 30 minutes. I watched the clerks check out several of people, but the number for people with tickets never moved - not once. One gentleman complained and asked if they were using the ticket system - the clerk blew him off telling him the person he saw served before him (without a number) 'was standing right in front of me'. I get it because person who cut in line was a postal worker and we all know you don't want to stress THEM out. After that complaint, the self-described area manager (Mathias) removed the tickets from the dispenser and took them to the back room where most of the clerks were gathered. He's a real problem solver so he is. Another 20 minutes and the number did not change. I found someone (John B) to help me and he took me to Mathias. Mathias was incredibly rude, but offered to wait on me even though my number was still not called. I refused and asked him to use the ticket system and call my number. He refused. Then he offered to cancel my order. He kept insisting that my options were cut ahead of people with lower numbers or have my order canceled (which, I guess is like being waited on except you don't get the merchandise you paid for). Because Mathias was so intent on 'helping' me that he couldn't stop interrupting, I actually asked John B to join me in another area of the store so we could have a civil conversation. Who does their customer service training? Don't they teach them how to press the button and wait on people in order? I suspect the back room is plastered with posters about customer service (see demotivators.com) like "If we don't take care of the customer, maybe they'll stop bugging us." and "If we really cared for the customer, we'd send them somewhere better." Requests for a call from the store (Johnathon Redd) and district manager went unresponded to. I wanted to flame them in a google review, but a number of others already have . . .. for the same thing! Apparently, management has learning deficiencies as well. Or it could be a whole boatload of "I don't care, I'm da manager" that has rolled downhill to the employees. Then again, maybe it's corporate policy. I hope you enjoyed this warning and don't waste your time at Sportsman's Warehouse in Camp Hill. If I could give zero...

NEVER order anything from online from this store!!! Place an order online for around 1200.00 on 07/07/24, and the only reason why I did was because the information on the website said it will be available for pickup on Tuesday. Tuesday came and I didn’t get a notification that it was available for pickup. So I went back online and the date has been changed to Wednesday 07/10/24. Today is Wednesday and I checked the status online and it says that the order is available to be picked up. I call the 1800 number just to verify it was available to be picked up before driving to the store. First representative told me that my order hasn’t even left the warehouse yet. I asked to speak to a supervisor and of course she told me all her supervisor was in a meeting. She’ll have someone call me back within the hour. 5 hours laters and no one calls back. So I call again, and this time another representative tells me that not only that my order hasn’t left their warehouse but they’re actually getting my order from a 3rd party vendor. And after she had me on hold for almost 30 minutes, she comes back and said they can not get in contact with the 3rd party vendor and she’ll take down my information and get back to me within 24 to 48 hours. So I said if someone doesn’t gets back to me by tomorrow I’ll like to cancel the order. That’s when she told me because they’re getting my order from a 3rd party vendor I can not cancel my order. I’ll have to wait till how ever long it takes and once I receive my order I can return it if I don’t want it. This is so ridiculous and unacceptable. And it seems like whenever you call you can never get someone within the US, it’s always overseas. This was my first time ordering from this establishment and it...

I visited Sportsman’s Warehouse today for the first time as I was in the market to purchase a new firearm. After browsing the store, I went to the back and started my search. For a Sunday it was a little busy. Upon deciding on a gun, Denny waited on me, took my ID and then handed me the tablet to complete my background application. Long story short, after being there for well over an hour awaiting my clearance, another person working in the back started calling numbers. The whole time I was there and waited on, I at no time was aware or advised I needed to pull a number. Once I realized customers that came in after me were being waited on and checked out by number, I walked over to the one guy Ron that referred himself as “one of the managers” and explained how long I was there and was never aware of needing a number until they just started calling them. I asked how I would be assisted since they already had my ID and I submitted my background and was just waiting for a clearance. He advised he didn’t know and it wouldn’t be fair to those that had numbers, it was getting late, and just Rampling off and then ask did I want my ID so I could pretty much leave. If your “management” is this quick to get rid of every customer spending over 1k in the store, It’s obvious they don’t have your company in their best interest. I did go to the front and ask to speak with another manager and he made sure my transaction was completed. Rob definitely needs to learn better customer service skills and how to resolve matters like this...