if I could rate zero stars, I would .I recently purchased a mattress from your company based on the recommendation of a salesperson who assured me of its high quality. However, within less than a year of owning the mattress, I noticed significant sinking and denting in the middle. Upon contacting your business, I was instructed to provide photographs of the mattress with accompanying tags, which I promptly did. Subsequently, I was informed that I could receive a credit towards the purchase of another item from your store. Regrettably, your store is located over an hour and 15 minutes away from my residence, posing a considerable inconvenience.
In my search for a replacement mattress, I was initially quoted a delivery fee of $50. However, a subsequent representative informed me that this figure was incorrect and that I would instead be charged based on mileage, amounting to $113. Given the premature degradation of the mattress, I find it unjust to incur any delivery charges. Consequently, I requested to speak with a manager.
During my conversation with the manager, I was dismayed to learn that the mattress I purchased was not deemed to be of satisfactory quality. This contradicted the assurances provided by your sales representative regarding its durability. Despite expressing my concerns, the manager insisted that I bear the delivery costs. Reluctantly, I acquiesced to this demand. It's worth noting that my original delivery fee in August 2023 was already in excess of $200. Considering this, I find it unreasonable to be charged for delivery again, especially given the additional inconvenience of having to visit your store twice without reimbursement.
Furthermore, I must express my disappointment with the manager's demeanor, which I found to be exceedingly rude and unprofessional. This incident marks the second instance of dissatisfaction I've experienced with your company. As a result, I have resolved not to patronize your establishment in the furniture recommend this business , as both the quality of your products and the level of service provided have failed to meet my expectations.As I believe I should have received reimbursement for the...
Read moreI’ve been meaning to leave this review for over a year now but I haven’t had the chance. Since I’m online looking for a new couch, I figured I’d just leave one now.
I was compelled to shop at Jaron’s after seeing their commercial and the fact that they were a local business. The people were very friendly and helpful. The store was clean. And they were a decent amount of items to choose from. Delivery came on time, items were as shown. Our salesperson name was Aaron and I distinctly remember this because I thought it was funny that it rhymed with the store.
We settled on the couch we wanted to purchase, we talked numbers (which were extremely affordable) and Aaron mentioned this credit card. My specific question to him was if the card could be used elsewhere outside of the store say at gas stations. He says yes. Instead of paying on the spot, I opted to apply for the card in an effort to establish credit. I later found out that this was only a store card. My issue with this is that I was sold on inaccurate information.
A month into receiving the couches, the three seater caves in the middle. Contacted the store and they sent someone out to repair within a couple of days free of charge. When I came home from work my partner informs me that the individual sent kept making comments as he was making his repairs that I must’ve been engaging in some sort of activity for the couch the break so soon. Second issue is the unprofessionalism and disrespect, especially at this time I was pregnant. Third issue is that a few weeks later the couch breaks in the same spot again and is still broken to this day, so now I question the quality of the bigger products. The love seat remains in tact.
I’ve experienced some good and bad with this specific store, I don’t foresee myself doing business with this establishment...
Read moreHello Jaron’s!!! My experience with Jaron’s was absolutely wonderful! I had been looking for a new living set for years…. Never finding the right style, comfort nor fabric. Trying high end stores to mid grade furniture. I was driving by Jaron’s and had shopped them before but saw that they had a large rack of fabrics that I had not seen years prior. I stopped in and was pleasantly impressed with having the option to pick from hundreds of fabrics,styles and firmness of cushions. The line is called ENGLAND FURNITURE BY LAZY BOY. They had some sets on the showroom floor the rest I viewed online. After a few trips to the store and bringing home samples I FINALLY found a set!!!! I selected my FABRIC, SOFA, CHAIR, OTTOMAN saw the finished version online and it was custom made and delivered ON TIME !!! ! I dealt with the Lumberton location and ALL them were GREAT! From my sales rep NICHOLE , LILLI and the store manager! On one of my visits this man approached me while I had a bunch of fabrics laid out and ask if he could be of any assistance. He was very pleasant and made me very comfortable in my decision. He could have not been more helpful!!!! He let me know if I was not happy with my purchase to just let him know. As I was completing my paperwork I mentioned him to my sales representative NICHOLE and she told me that it had been MR. JARON himself! I had no idea he had only introduced himself on a first name basis. BOTTOM LINE IS DO NOT WASTE YOUR TIME RUNNING AROUND! JARONS HAS IT ALL! GREAT PRODUCT LINE, QUAILTY, VERY RESEASONABLE ,PRICING,SELECTION and STAFF! PAY...
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