 PhoneAxiom Express Device Repair - Lynchburg — Attraction in Lynchburg

I purchased an IPhone X from Phone Axiom off Wards RD in late August under the pretense that if I had any problems with the phone I could return the phone with a full refund. I immediately bought a case and screen protector to ensure that nothing would happen to the phone as it was very expensive. About 2-3 weeks after owning the phone the screen was coming off the phone, and the phone would shut off all the time during phone calls. I decided to return the phone but upon arrival the gentleman that sold me the phone said he would put a new screen on it to see if that helps the problem and we would go from there. He was very pleasant so I thought I would give it a try. All the while my phone is being fixed a asked numerous times again, if I have anymore issues with the phone I can still return it for a full refund, and he said yes again. So about two weeks ago the phone started messing up again. The WiFi wouldn’t turn on, the phone wouldn’t reset, the screen wouldn’t work, and gradual dark green lines appeared on the phone. I took the phone into phone Axiom today to return (like I was told numerous times I could do if I had any problem with the phone) the CEO said he would have to look at the phone for an hour to see what the issue was (which I wasn’t happy about because I reminded him of what I was told by his employee) he told me he “didn’t care what his employees said and that was irrelevant”. He told me I wasn’t correct about the phone and that I had bent the phone, and even acknowledged that the phone won’t charge anymore and won’t turn on (which as of last night it would change and at least turn on, not only after he had the phone will it not turn on and charge according to the CEO). The employee that sold me the phone was there when I came back after an hour to see what they would do for me and I looked him in the eye and said “sir please do not lie right now, but did you not tell me I could bring the phone back if I had any problems with it” he said “I don’t remember “. I am very saddened that this is how my experience has been here, and sad to see a company in Lynchburg that doesn’t honor people’s words and “doesn’t care” (in the words of the CEO) what his employees tell people. I am now out $842 and have a phone that won’t...

Review: phone screen repair

A couple of months ago I went into PhoneAxiom and had incredible customer service including great attention and information given to my to my specific questions. This place has recently changed management and unfortunately I can’t say the same now. This time around I had to keep pressing and asking additional questions for the information I needed.

I had my phone screen repaired there before and even though their sign says that they guarantee against any screens breaking their warranty only covers their screen protector. So if your screen breaks and stops responding to touch and/or the LCD screen stops working (as in both of my cases), expect to be out about $400 each time.

I paid for both to be redone and after getting my phone back I realized I had paid the same price as my previous repair and had a lower quality screen put on my phone. I shared this with the employee and manager there when picking it up and I was told that they put on what was in the system before. Regardless of what their records showed, it was not the same screen and the one I had before as the image quality and color was significantly different. As a photographer, this is the first thing I notice. I then proceeded to ask if they could check the quality of the screen they had removed and I was told they had no way of doing that. I’m not sure why they wouldn’t confirm the match before taking it off originally as I had requested that the replacement be the same as the one they removed.

As someone with a small business myself, customer service is of utmost importance to me. The fact that they didn’t really address the mistake and offer to make it up in any way at the conclusion of things left me not wanting to recommend their services to others. Each day now using my phone is a reminder of the mistake and their unwillingness to really address it or work with me towards some kind of solution, especially as one of their...

I purchased a new phone from Sprint on 1/30/20. I was advised to drop the insurance I had and purchase the PhoneAxiom protection as the only thing that usually breaks on the phone is the screen. I purchased the protection for $50. 2 days later the phone slipped off a coffee table onto the floor and broke the screen. I returned to Sprint and they advised take it to PhoneAxiom. The phone still powered on, just the screen was cracked. PhoneAxiom replaced the screen for $49 and another $50 to put new protection on. Everything seemed fine. On 2/24 the phone stopped working completely. No power. I returned to Sprint. They checked the screen and it was flexing on both ends. They advised returning to PhoneAxiom, which i did. PhoneAxiom removed the battery and put it back in and charged me $39.They also fixed the screen. A week later the phone stopped working again. By now i lost confidence in PhoneAxiom so i sent the phone to the manufacturer who diagnosed the board was damaged and it cost $290 to fix. I advised PhoneAxiom and was told they wanted to talk to the technician that fixed the board. I contacted the manufacturer and was told that wasn't possible. I called PhoneAxiom back. It took over a week and several calls on my part before they returned my call. After much discussion i was told since i sent my phone to the manufacturer, that violated PhoneAxiom warranty and i was basically out of luck. This whole ordeal cost me almost $500. For me, the protection did not work as i was led to believe and the repair didn't hold, and the board was damaged. PhoneAxiom says it happened when it fell, but they didn't pursue that when i returned the phone- they just reset the battery. In the future, I will buy the insurance on my next phone and deal strictly with the manufacturer for...