Complete Health — Local services in Lynchburg

The staff are great but I had some shady experience here. I was collecting my points which I was told never expire, thus I was deliberately never using them until I could get some stuff for free. I had accrued something like $150 in points and I went in to use them and suddenly I only had like $10 in points. The place is only affordable with their point system, without the point system you are pretty much getting juked and better off getting protein at GNC. I genuinely think someone stole my points. This made me so salty I will never go back. I was buying sometimes $200 worth of protein per trip. At one point a staff member did elect to use $20 of my points inappropriately. They were running a sale with a $20 off coupon and I think he selected my points instead of the $20 coupon. It is now saying I only have enough points for a drink and I have only used points including that incident maybe...

I have tried to give them the benefit of the doubt multiple times but they failed every time. Upper management doesn't seem to care at all. I told them they were losing up to 6 people even all of them canceling their memberships at the store and the store manager didn't care that we were leaving. So we went to VITAMIN SHOPPE and found everything we needed for alot cheaper. I was also told that the complete nutrition owner/manager would call me and I never received a call. If The customer service at VITAMIN SHOPPE was top knotch and I was able to get the bag for 15$ cheaper than complete nutrition. Complete nutrition just marks up all of their products then gives you a discount making you think your getting a good deal when really you are just losing money.... Never again will I walking into a complete nutrition store. Take your business to a place that actually cares about their...

Have given them multiple chances. In store service is great! But the management is completely out of the loop. Marketed items at 20% off at my gym. I go in to buy the product ( product was used/ missing items) exspectiong to get the 20% off. Even thought the product was used AND missing parts, we were told that we could get NO discount at all. they are just going to leave the bag on the shelf and hope someone comes along to buy and doesn't realize that its missing pieces. Management didn't handle the situation properly AT ALL. And lost 4 customers and 2 club members.

IMMEDIATLY went to Vitamin Shoppe AND got exactly what we wee looking for. Were in and out in 5 min. And saved 20$.

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