Henebry's Diamond Jewelers — Attraction in Lynchburg

On February 15 I purchased a 22" rose gold chain from the Lynchburg location. Lauren was my sales associate and I picked an item from a catalog to be ordered, paid a down payment and was told that it would be ordered first thing Monday morning and most likely be on special as well due to the holiday. Almost 10 days later we received a call from said associate that the necklace was in store and ready for pickup. However, the price I was originally charged was incorrect (sales associate mistake) and I would need to pay the difference upon pickup. I went in the following day (they were 5 mins late opening) and spoke with the manager in regards to the issue. John agreed that it was the sales associates mistake but he could not allow the piece to be sold at that price and I was informed at that time I would also need to pay for the additional shipping fee. I argued (politely) and we settled on a lower price than what was originally said to be owed for the mistake but it was still an additional cost from my original receipt. I am definitely not happy with my experience and will not be returning to purchase jewelry in the future. Mistake or no mistake we had a detailed receipt of the transaction and still charged additional fees due to the mistake of the sales associate. I will also be contacting customer service via the website. This is unacceptable customer service and I have no plans of...

I can’t say enough wonderful things about Saslow & Henebry’s! My husband picked out my beautiful ring set from them, and from the very beginning, they have gone above and beyond to take care of us.

After getting my rings resized, we ran into a few hiccups. My diamond kept falling out, which was obviously stressful and disappointing. But every time I walked in, the staff was nothing but kind, patient, and incredibly understanding. They never made me feel like a bother or like it was my fault, even though the design just didn’t quite fit my small fingers.

What impressed me the most is how they handled the situation with so much care and integrity. They replaced the diamond completely, and when that still wasn’t quite right, they rebuilt the ring to be sturdier and more secure. They even adjusted the design by removing a few diamonds to make sure it would be a better fit for my finger, and it worked beautifully. The craftsmanship and attention to detail are unmatched.

Through it all, the team at Saslow & Henebry’s treated us like family. They made a potentially frustrating experience feel smooth and reassuring. I truly appreciate their honesty, expertise, and compassion. Thanks to them, I now have a stunning, sturdy ring that I absolutely love and feel confident...

I recently had the pleasure of visiting Henebry’s, and I can confidently say it was one of the best shopping experiences I’ve ever had. From the moment I walked in, I was greeted with warmth and professionalism by their knowledgeable staff, who truly went above and beyond to make me feel welcome

What truly sets Henebry’s apart is their attention to detail and customer care. The staff took the time to understand what I was looking for, offered insightful recommendations, and never pressured me into making a purchase. They even provided helpful education on the sizing process, and maintenance, ensuring I made an informed decision

Overall, Henebry’s offers a five-star experience from start to finish. If you’re in search of high-quality jewelry and exceptional service, look no further. I will definitely be returning for future purchases and highly recommend them to anyone looking for something...