Broadmoor Nails & Spa — Attraction in Lyndhurst

Went in for a gel manicure with matching regular pedicure. They sent me over to pick a gel color from samples that were within a glass case —I asked if they had matching colors in regular polish— I was told yes. I ended up picking a pale peach —they started with my nails and with the first finger nail I noticed the color looked nothing like a pale peach, but more like a bubblegum pink. I was on a time constraint so I didn’t wanna start over I just figured I’d deal with it —color was still cute— even though not what I wanted.

After my manicure they send me over for a pedicure and realize they don’t have a matching color— they then told me that some they have some they don’t. Well that would’ve been good information before picking my color. So a woman, who I believe was either the manager or owner, tried to help me find a nail polish that matched closely. Nothing matched perfectly we tried to pick one that was close when we held it up to my fingernails. So now I’m sitting down to the pedicure— the first toenail I see that the color does not match very well with my fingernails and I show the nail technician— The color is more of a coral for my fingernails are now bubblegum pink—they tell me I am welcome to go pick a color that matches. I tell them we already tried to find a match and this was the closest one. I mean what am I supposed to do at this point?! The most frustrating experience I’ve ever had any nail salon and then to have my bill be $90. I asked to speak to the manager again because I wanted to ask for a discount because it’s ridiculous that I specifically asked for matching colors and then I’m leaving with two colors that aren’t even in the same tone. It is not the customers job to find matching colors. The manager seemed irritated that I was even asking and gave me 10% off only the manicure which took four dollars off—what a joke. I will never go here again, nor recommend the salon —I would definitely steer clear —there’s lots of...

Let me just say something before I make this review. If you’re walking in, no appointment and late af or during a busy time, you will not receive the same quality as someone who made an appointment. That’s at ANY salon. And when you ask for a quote on a service and they tell you a certain amount and YOU left out what kind of shape, polish, or accent you are getting, the price will go up. So when asking for a quoted price you need to be specific. (I.e long coffin, gel polish, with {however many} accent fingers and what the accent is) then, you will receive an accurate quote. Now to the review..

This has been by FAR my favorite salon. I am very picky when it comes to my nails and I have never left disappointed. Even today there was a mixup with a gift card situation and I left feeling a little uneasy and I got a call back like 30-40 minutes later from the sweet girl at the front desk saying that she called her manager and got everything figured out. SO PROFESSIONAL. The nail techs are all so nice. I go to the same woman every time and she is Phenomenal. She’s hip to the trends and I enjoy having her work on my nails. I have no issues with lifting. Nails last until I need to get them filled or a new set. Just hands down 10/10. They are pretty pricey in my opinion BUT there’s not a salon around here that has been able to throw down the way they do. I don’t usually hop on google and do reviews but today (especially after the good customer service) I felt like I needed to. You guys are awesome!

If you go to the pictures, I posted my set. White French tip with...

I truly am in disbelief as I write this review. I have been coming to this salon for the past 3 years. Just recently had an appointment. Was taken back; He proceeds to take my nails off and less then 5 minutes later says “oh my client is here”. Stops what he’s doing, gets up and says I either have to have my nails done by someone else or I have to wait. I have never in my entire life been treated so poorly as a customer. It was the scheduling persons fault and when I asked what could be done about it she said nothing. I either have to wait or have someone else do my nails. Well I didn’t want anyone else to do them. I specifically drove all the way there to have them done by a specific person. I was not offered any kind of discount, no apology nothing. I got the phone number for the manager she tells me “she is so sorry and will make it right”. Well I get a call back today and she tells me that she can offer me a 20% discount but that the technician who usually does my nails feels uncomfortable and will not do them nor anyone else except her. Are you kidding me!? If anyone should feel uncomfortable it should be me!!! You take me back for an appointment, take all of my nails off and then say “well sorry I can’t finish them because my client is here”. SO SO SO UNPROFESSIONAL. I truly hope no one ever has to experience what I did. By the way. I have two children, had to get child care for them and had plans that night. I leave 5 minutes later with all different shaped nails and no apology, nothing! Shame on this business for treating a...