We booked tickets indivdually for the Christmas brunch and our whole party was seated at separate tables. This was my first visit and we had no idea it was an assigned seat event. When booking the tickets there was no option to list the others in your party, or to otherwise indicate we would need to. I could look past that snafu of poor event management, however the manager was incredibly rude to us when trying to remedy the situation. He was completely unwilling to even attempt to come up with a solution, and continually blamed us stating that we should have "called him". Mind you, this was my first time to this place and it was a buffet, not table service. I booked a ticket online, as did my friends, and was given no further instructions. I do believe that he may have been overwhelmed (we were not the only ones with this issue), but he seemed unwilling to take any responsibility for the issue. A simple apology and humble acknowledgement of an unfortunate situation would have gone a long way. Instead we were treated to arrogance and indifference. The rest of the staff was lovely and helpful. We waited til everyone was seated and saw two empty seats at table near my own table. After confirming with some of the staff(very kind and happy to help), we were allowed to move our other two party members there so we could all be near each other. The house was lovely, but the experience was soured with the terrible interaction from the manager who definitely needs some further customer service training.