I had my phone repaired here quickly in about an hour. I had my phone returned. Guy tried matching the price and the warranty of another repair shop. The reason for the four star is that the guy did explain to me that the screen is similar to the original one but didn't disclose that the screen size would be smaller because the bezel being larger and also that the edges would be curved. I was made aware that it would be an aftermarket part, but I didn't know either that side part color would not be machining to the original one.
Update: store owner has given me an option to go to him to fix issues arising shortly after getting my touchscreen replaced. Now my phone is not charging like before (taking longer/ instances its not charging altough connected/ adding pressure to charge) and before calling him I have chosen to try different cables and charging boxes and research the week before accusing him. Now he claims that 15 days is a long time and claims that it's a completely separate issue and he never had issues before and he would charge me $50 to replace the part if necessary. He claims to have told me the screen is smaller too but he only said to me...
Read moreNow, let’s talk about Zia, one of Cellat’s employees. Zia’s dedication and professionalism left a lasting impression: Customer Service Excellence: Zia’s ability to address billing questions and troubleshoot device issues was remarkable. As a customer, I greatly appreciate this level of support. Friendly and Attentive: Zia’s friendly demeanor made interactions pleasant. It’s refreshing to deal with someone who genuinely cares about customer satisfaction. Knowledgeable: Zia’s knowledge of Cellat’s offerings was impressive. Whether it was explaining plan details or suggesting the right fit, Zia...
Read moreHe worked very fast and made no mistakes in the installation of a new screen. However the part he used was an aftermarket option. I should have looked prior, but after the replacement I noticed that an official Samsung replacement is $259, compared to the $400 I paid. The screen was also a cheap aftermarket option with a large bezel and noticeable pixels. I now see no difference in screen quality when changing options in the settings. Horrific screen quality for double the price of an official replacement. If you need a quick repair this is the place to be, but if you want a quality repair...
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