Geek Squad — Attraction in Manhattan

Go elsewhere -- oh wait, you don't have many other options! The Geek Squad used to provide good service in 2020, but the clowns who work there are buying for #1 incompetent store. Ex: appointment on Sunday, told I needed a new battery. No advice on what battery given. Did research, order battery, go to store, installed (yay) BUT apparently work not checked by Geek Squad. Next morning, laptop won't start. Go back to store and told Come Back In 3 Days as No One Is Here Who Can Fix Or Look At Laptop!!! Not ok. Why have an appointment if no service available?! I pushed back and got a walk in for tomorrow.... Let's see. As I was angry, I was ready to spend $$ on. new laptop....only there was no sales person on the floor. Perhaps they were all busy policing the front door, asking "do you have an appointment?" Ridiculous. I will try tomorrow then order on Amazon. And you wonder why brick and mortar stores are...

Dropped a computer off for a hard drive upgrade and the computer no longer works. I spent a week taking the computer back in for them the to fix the issue. They kept taking it back in and the customer service was good, but at the end of the day the computer no longer even boots up. I spoke with the Best Buy national call center and they refused to do anything aside from schedule another Geek Squad...

Brought a laptop in for screen repair. They sent it off, called a week later with a price quote, which I approved. Then everything went silent. Four weeks later, I called, still not done. Finally, got notified five weeks in, that the laptop was "ready for pickup". When we picked it up, it wasn't repaired. Said they "couldn't get the part". Would have been nice to know that...