Planet Fitness — Attraction in Marlborough

UPDATE 6/28/22: Come on Planet Fitness, you could have done a much better job of letting everyone know that you would be closed for 3 days. What about an email blast, or mass texting? I believe you have everyone's email/ cellphones. This was done very poorly. My experience was this. I pulled into Planet Fitness Monday morning @ 5am, and noticed that none of the lights were on. I said oh great someone's late. I watched as about 20 people headed for the door. I thought to myself they'll be down in a minute. It took about 3 minutes, and they were all down and looking very aggravated. The whole parking lot emptied out with attitude (including myself). I assumed that someone just didn't show up, so I came back the next morning thinking I'll ask what happened. Once again, there were people there, but this time the lights were on. I said oh good. I started heading up with everyone and I got up there and noticed the notes on the door. Once again fuming, but for a different reason. A few of us stopped in the lobby downstairs to vent our frustrations on the lack of communication.

The next day (Wednesday) I happened to be in the area, and I saw two young ladies getting out of their car with workout clothes on, so I drove over and let them know the bad news before they walked upstairs. Once again, more shocked members. One last point, I drove over there 2 days in a row, and my drive is 40 minutes round trip each day. With the price of gas being what it is, it's another reason this bothers me so much. I think you get the picture, and it's not good. END OF UPDATE:

I Joined this club in December 2021, and I have to say I'm very happy with it. So why the 4 stars and not 5? Starting during the holidays, it went downhill with the cleanliness. After the new year it was really bad. The men's room was a disaster. I could tell some of the people / members that used it were out partying (eating and drinking), and I think that they must have still been high when they came back the next weekend.

I'll give them that as an explanation, but to come right out and say it, I'm sorry that those few people belong to the same nice gym I do. I'd say over 95% of the people that use that gym are responsibly clean and caring people, but as you know anywhere you go there's always a few that could care less. Very sad!

That being said the staff didn't appear ready for the onslaught of a few disgusting people. Thats why I'm hoping that the next time I can give them a 5 star because they really do deserve it. Over all the staff do an excellent, job, and take their job seriously. They probably could use some help during that same period of time next year. I know; easier said than done with covid and the scarcity of help. I do commend you guys for running a good business during these trying times. This review is just putting the blame where it belongs. We all...

I have been a member at this gym for two years it is always been pleasant, but I have also never had a complaint That couldn’t be solved by going to a different location,Yesterday was the second Time I felt necessary to reach out to Management and corporate again yet no results. I truly and honestly regret it, it’s almost like I would rather avoid the problem and never go back than to ever talk to that woman again. I found it hard to believe the voice on the other end of the phone was the“general manager”I was extremely disappointed and my issue is unresolved, I will not be going back to this location I have frozen my gym membership I would rather be a part of a place that cares about their consumers. So if that is what you were looking for this is not the gym for you. I believe that working out and going to the gym is all about positivity and self-help and that everybody’s challenges are different and it is extremely unfortunate that the general manager for this location is representing this company. that doesn’t start or end here, I have had staff issues with most of the locations that I have visited, mostly attitudes misinformation, unfriendly!! Such a surprise because planet fitness promotes the exact opposite. let’s leave the customer service jobs to people who like the customers! planet fitness is the type of gym that is looking for customers to take money from and that is all. And if you are the type of person that works hard for your money and expects to be able to talk with somebody within the company, And hopefully have any issues resolved You will not get that through planet fitness, it has been proven time and time again. These places are franchise and regardless of what number or who you call it is most likely that you will get the runaround and waste your time. I’m sorry but my gym membership is for me to work out and for me to have fun I would like for it to be as simple as possible, some thing is always broken, a machine is always down bulbs are always out in the tanning beds, these are the minor complaints that I have come forward with and never Had anything done about it. Yesterday after my final complaint with Planet Fitness I have decided to close my membership after my discussion with the general manager at this Marlboro location I’m completely disgusted with the level of sarcasm and irrelevant Scenarios I received from Chelsea yesterday,It’s almost like my complaint did not matter and was a complete joke to her. I should’ve never received That type of treatment as another human being or especially as a...

If I could give this place zero stars, I would. Tonight, my mother and aunt visited Planet Fitness in Apex. My aunt has a membership, but my mother does not. She wanted to sign up tonight. Once she filled out the form with her information, they requested her card details as well as a blank check. (Because my mother and aunt were planning to work out, of course, they did not bring checks.) This is especially surprising because usually, when you sign up for a gym, they don’t ask for a blank check. My mother proceeded to give her card information and suggested they keep charging her membership to that card, as she wanted to find a solution.

The manager came over and, with a terrible racist attitude, told them that they wouldn’t let them train for free and that they should look for free gyms (which was never requested by either of them because my aunt is already enrolled and my mother wanted to enroll). They did not accept my mother’s payment for enrollment and instead sent my mother and aunt to look for another gym.

The lesson here is that the manager working tonight at this Planet Fitness should take some customer service classes. She should also learn empathy and respect for customers and diversity because she is not following the values that Planet Fitness promotes with its slogan. This is not a place where “everyone feels welcome,” and the people who are enrolled or trying to enroll are the ones who drive the business that...