Pit Stop Tavern — Restaurant in Marlborough

I would say, "Well, they tried," but I don't think that's realistic. From the moment I arrived, I knew I should have turned around and left. It took 10 minutes for a waitress to take our drink orders. And these weren't bar drinks - soda and water. Then it took 10 minutes to get the drinks. During that time, we had to have a manager put in the order. 45 minutes later, after 3 different, "it will be here any minute" assurances, the food arrived. What made me laugh is that the final time, we were told the holdup was due to low quality. However, the pizza that came was horrible. I mean, if Chucky Cheese or Elios is your standard for good pizza, then I guess you'll like it. I was expecting something a little better. We were offered vouchers to make up for a bad service and meal, but that would require going back. However, they messed up the bill, too, so at least I didn't have to pay for all of the low quality food. I did end up tipping more than I should have, because after 5 minutes of waiting to see if I was getting my change back, I just walked. The manager really did try to make it right, but the deck was stacked against him, die to an untrained kitchen, obvious staffing issues, and low quality...

First experience was a terrible one and it was not the waitress’ fault. Went there yesterday for a late lunch to avoid the lunch crowd. Pit stop was relatively empty. We ordered our sons’ and my food. My husband’s food was ordered 10 min later. Drinks were extremely late and waitress apologized stating the bar was busy (it didn’t visually appear that way). The waitress apologized and said she would look for my husband’s dish. My husband’s meal came out 45 minutes after ours and wasn’t edible. His chicken was still cold in the center and charred in the exterior. You couldn’t cut it with a knife-I showed the bar staff this. The manager came out and apologized, took our meals off and we just paid for our beverages. For my first impression, I was very disappointed. My husband said they were just as slow the previous Saturday when he tried it for dinner with all our 3 kids. Oh well, they had 2...

When you first walk in, there's no sign or indication if you seat yourself or wait for someone. When you sit, good luck getting anyone to serve you. The food was nothing special, after waiting forever for it. My chicken parm sandwich had way too much chicken on it that I had to treat it as an open faced sandwich and my husband ended up eating his salad with his hands because our waiter never checked on us or gave us table settings. I tried getting his attention and we made eye contact, but it still took him a good 15 minutes to check on us. The kicker? It wasn't even that busy... on a Saturday night! The bar was practically empty. Just goes to show you how...