Liberty Buick GMC — Attraction in Matthews

I love the relaxed atmosphere at the dealership and the patience that staff such as Ben Downs provide, which is helpful when making a major purchase.

UPDATE 8/21/2024 - downgrading rating due to Service visit 8/20/2024:

I am surprised I have to leave this negative review, especially for Liberty GMC Matthews. Brought our 2023 GMC Yukon XL for service Tues 8/20/2024. Three problems for a routine 20,000 mile oil change/rotation/replace cabin air filter visit. Biggest problem; halfway driving vehicle home, I went to open the glovebox - it would not unlatch. Thought maybe the service department locked it after replacing the cabin air filter. But at a stoplight, I pulled the key from the FOB to unlock. Still the latch would not work. Did a 180 and went straight back to the dealer, arrived back at 5:40 PM. Service dept closes at 6 PM. Nobody present in either service bay, so went to cashier lady. Asked cashier lady for service manager. A young service tech that just started working there came out from offices beyond the service bays. He said the glovebox was not properly reseated. Everybody had gone home early except him and cashier lady, but fortunately, the service advisor said he had worked in maintenance before at another dealer; having just started working at Liberty in April the year prior. He was able to reseat the glove box so the door properly latched opened/closed - grateful for him. Raises questions why tech's are not verifying operation of systems they touch to do maintenance after maintenance is "completed." Also, exterior wash not performed as stated/discussed at vehicle drop-off. The same young service advisor offered to let us bring vehicle by the dealership for the wash as it was too late in the day, which is understandable. Third issue, at drop-off, when expected charges discussed/reviewed, the charges did not match a few hours later. Not a big deal and my service advisor quickly corrected, but will be nice if service advisors "lock in" price quotes discussed at vehicle drop-off so they are not forgotten a few hours later when the customer is there to pick up the vehicle after work.

UPDATE 10/23/2024

Quickly and successfully resolved two factory recalls on our 2023 GMC Yukon XL

UPDATE 1/1/2025

30,000 mile maintenance done on our 2023 Yukon XL. Service was prompt and done well. Robert Ortloff was excellent and happened to intake our vehicle for the appointment, and helped resolve a creaking rear seat as well.

UPDATE 5/7/2025

Took our 2023 GMC Yukon XL SLT in for 35,000 mile maintenance package. Results of the...

I was very disappointed and unhappy with the service I received when taking my car in for service and cleaning. When I first purchased my vehicle 5 months ago they did a really poor job with detailing the vehicle. Previous owner had a dog and hair was still on the seats with dirt and filthy in-between seats and corner's. I was told that because they didn't donate great job by the sales associate selling me the car that I was to come back to get a free detail with service. There were also things I noticed about the car that wasn't up to par after driving it like a few issues with body work, so when I came for service on 9/6/24 I advised them if things that were wrong with the car. Service associate Tiny was very patient and kind and did all he could do on his end to help. I went in for an oil change, free detail, windshield wiper replacement due to driver windshield wiper being old at the time of purchase and check the air filter for air conditioner because since purchasing the car it's had a terrible odor that I thought would eventually go away. I was told that service manager would not replace air filter because I've been driving the vehicle over 90 days, so I would have to pay an estimated $100 or more to replace something that was a problem to begin with. They did replace windshield blade and I assume put clamps in 2 different places on the vehicle where frames was lifting up. So when I picked up the car the next day, the cleaning services was awful. They barely vacuumed the car, dusk all over dash board, sand was in the truck, grill still has big splatter and car had dirt on it. I was so disappointed and the guy Shaq walked around for me to show him and he could care less, eventually walking off never to return. I sat there feeling disgusted and furious that these men word doesn't mean much as long as they can get a sale from you. I even reached out to sales rep Arte who sold me the vehicle and let Him know my concerns as well as sent him pics per his request also asking for a number to management to voice my disappointment, but he never responded. I left disappointed and dissatisfied with Liberty GMC. I am not sure I would recommend them to others due to the service and lack of care I received after I purchased my vehicle from them. Something needs to be done differently with these dealerships. Give the same courtesy and energy in your servicing after a purchase as you do when you sell to us. Very...

If I could give negative stars I would. My husband scheduled an appointment for me to take his 2009 GMC Sierra 2500 diesel truck to "Scott McCorkle's Liberty GMC". The check engine light was on and another warning would come on and off saying "reduced engine power". My husband knew it was something to do with the turbo, but it could be a number of things so he wanted it professionally diagnosed before deciding how to proceed. When I checked in they said it'd be at least 4 hours..... 45 minutes later they said I needed a new turbo, it would cost over $5,000. My husband wanted to talk to the mechanic to ask a couple questions before proceeding with such an expensive repair, the staff agreed so I didn't have to be the middle man. The conversation ended badly, the mechanic wasn't able to explain how he reached the conclusion that the turbo needed replaced besides saying "it's not spinning". There is a computer on the dash that showed the truck was getting some boost from the turbo but not as much as it should be, which proves it was spinning..... We went to "Denver Diesel" in Denver, NC for a second opinion. It was the turbo sensor, $432.58 to fix!!!!! How can a GMC dealership make a $4,500++ mistake?!?! AND if we would've had them replace the turbo it would still be giving the reduced engine power error code because the same bad sensor would STILL BE THERE. I will say that during the one hour I spent at GMC the staff was nice to me, and they didn't end up charging the $100-ish for diagnosis, BUT no amount of niceness can compensate for trying to overcharge me THOUSANDS of dollars. I don't know if it was intentional or not, either way it's still horrible. How many people have been screwed over by them because they don't take the time to educate themselves about their vehicles or get...