Napili Market — Attraction in Maui

Customer service was just utterly disappointing. In town visiting. Spent a great deal on groceries and when I asked for just a side of eel sauce and sriracha for some poke I bought was told by a fully functioning sushi bar that they couldn't do that. I wasn't asking for free, fully explained I wanted to pay and then the gentleman I asked totally disregarded me explaining only bottles in back. I explained was only here for a short while, at which point he then conferred with the woman who helped me originally in a language I couldn't understand and then came back saying no pointing to the back with bottles speaking the same language as if I was to understand, which I could only take as a means of frustrating me out the door. Anyways I've NEVER given a bad review but if you don't want to deal with visitors who are here on a regular basis. Don't be in a customer service environment. Anyhow, bad experience, wouldn't recommend the turn and burn care. Don't recommend! Worth the drive to other markets, better produce, product, and experience!!...

I bought imitation crab meat in Napili Market. Next day,when I opened it, I learned that it was spoiled. Some pieces had mold on them. I took a bus to go to the store and to return the purchase. The staff members I talked to were very suspicious and irritated and not friendly even though I had a receipt. Finally, they returned the money but when I asked about some compensation for the inconvenience,after 5 minutes of discussion they offered to me crackers. I don’t want to name the manager even though I know his name because I can say that not friendliness is what you feel in this store. I shopped there for a month while staying in Hawaii and was feeling it all the time. So, I guess it’s a general manager problem to proper train the staff. No apology, no any attempt to compensate all the trouble I had having taken a bus to return the product while being on my vacation. I definitely had some better...

You have to visit this place for poke!! I ordered the Hawaiian style ahi poke and another style that I do not remember the name of.

My biggest praise for this place was the portion size. I was floored by the amount of scoops the worker kept piling on. They served the same amount for all the customers in front of us.

I'm being serious; they served us maybe 1-2 pounds of ahi poke. Other places this poke bowl may have cost you $25-$35.

How much was this poke bowl? $10.99 for two styles of poke + rice.

After feeling the weight of this poke bowl, I questioned its taste and freshness. I could not believe how much poke I received for the price. However, the bowl proved me wrong. It poke tasted similar, if not better, than the other poke places we visited! You MUST visit when in Napili!

I wanted to go back so many times but the drive was too far...