Visionworks Rogue Valley Mall — Attraction in Medford

Be VERY careful if you decide to do business with this optometrist / eye glass provider. The billing practices of Dr. Shajida Espat Reich & Associates, PC, also know as Master Eye Associates, also affiliated with VisionWorks in the Rogue Valley Mall, are extremely questionable. My wife was in for an exam and new eyeglasses on 10/31/2015. At that time, my wife was told that her insurance would be billed, and she paid $69.00: $39.00 for a test that would not be covered, and a $30 copay. She also paid $370 out of pocket for two pairs of glasses. Now 3 Years and 126 Days LATER (on 3/5/2019) we received a Certified Letter containing a "Demand for Payment of Debt" for $450. My wife's exams were not covered by her insurance (as she had been told they would be), and $225 in Late Fees, Collection Fees, Administrative Fees, and Certified Mail fees had been tacked on to the bill. We were never once contacted prior to this to be informed that our insurance had not covered the exams, and that a balance was still owed on my wife's account. There were multiple attempts to contact my wife over the phone during this time to schedule more appointments, but no mention was ever made of an oustanding balance on her account. When we contacted the Billing number listed on the Demand for Payment of Debt, the lady I spoke with claimed a statement had been mailed on 11/23/2015, and that we had paid an additional $25.00 at that time. When I asked for proof of that $25.00 payment (as I could not locate that anywhere in our financial records, and we had not received a statement), the lady retracted her statement, and stated the $25.00 was actually part of the $69.00 paid on October 31st, and was the co-pay - they had just done an internal transfer within their accounting system.

While I was able to get the company to waive the $149.95 "Collection Fee" (because I was paying the amount not covered by insurance before they turned over the balance to a credit collection service), they would not waive the remaining $100 in fees, which is infuriating. These fees amount to this company's lack of communication and poor insurance billing/telling customers their insurance will cover it/accounts receivable practices.

Read the other reviews on Google, Yelp, the Better Business Bureau (BBB) and you will see the problem we experienced with this company/provider is not isolated. Their billing practices are horrible. We will never utilize Master Eye Associates, Dr. Shajida Espat Reich & Associates, PC, nor VisionWorks ever again.

IF you decide to go here: DO ensure you personally verify your insurance is accepted at this provider, directly with your insurance carrier. Otherwise, prepare to be surprised with a bill years later, with many fees tacked on, that is days away from being turned over to a collection agency, with no prior communication. Had we known about these charges being denied by insurance, we would have used our Flex Spending account to...

This provider / clinic is fraudulent. My husband got a bill 9 months after the service and was being asked to pay for the portion of insurance for the contact lenses. We already paid 571 dollars upfront, they are now charging us another 245 dollars for the fee that the insurance would have paid for. I called my insurance company to ask why they denied the claim and I was told that they never received any bill from the provider. They have documentation that the only charge they billed the insurance for was the eye exam. They also didn't bill the insurance for the contact lens fitting and they told us they could have paid $60 out of the $100 dollars they charged us. Our insurance also said that they should not have charged us another $60 for the refraction because they cover that too. If they don't waive these fees that they should not have asked the patient to pay , I will report the provider to the medical board and Visionworks to BBB. Of this has happened to you I suggest you do the same. This seems to be an ongoing practice for years. Read all the reviews on Google and Yelp. This is not an isolated incident I have read other people complaining about the same issue we...

Felt like a used car dealership experience. At least three times I was encouraged to not use my insurance. She explained that it would be a better deal to just use their buy one get one free deal. She kept pushing this without even knowing what my insurance benefits were. (They are good). I pushed through this, insisting on using my insurance. While looking through their selection of glasses, I could hear another sales associate pushing the exact same thing, even harder, on a different customer. They obviously get a bonus or spiff for doing this.

I found a glass frame that I liked. Sat down with a different associate to finalize the transaction. When it came to the lens selection, she tried pitching me on the fact that their grey lenses (for sunglasses) required a service protection plan to be added on (out of pocket). But if I choose their less popular Brown lens, no service protection plan would be required. What the ?? is what I was thinking. Rip off. Again, I'm sure they get bonused for these add ons and shenanigans. I walked out. Horrible cheesey feeling business...