Quality Inn & Suites Medford Airport — Hotel in Medford

We stayed at this place overnight on 7/21/25 and checked out 7/22/25. We booked an accessible room due to myself needing to use crutches to get around most days, and my partner using a wheelchair due to missing a leg and still learning how to use his prosthetic. We arrived with him using his prosthetic, but he had to take it off relatively soon due to him still learning and working toward longer wear times, meaning he was back in his wheelchair for most of the visit. I am going to go over what was deemed an “accessible room” by this location, and other various points of our stay. To start off, the front desk clerk who checked us in was polite and helpful, and the room was clean, but it was clearly accessible in name only.

There was no automatic assist or easy way to open the door, meaning if there isn't an attendant or caregiver, the guest is responsible for pushing open the heavy fire door on their own. As I stated, I use crutches and my partner uses a wheelchair, and we were both grateful that I was having a day where I was stable enough to go without my crutches because otherwise we would have struggled to even get into the room. (But at least they have a "lower" peephole! /s) Light switches are at the average height for a non-accessible room, so no points there, and the "touch features on the mirror are useless for folk in wheelchairs due to the sink area being inaccessible to wheelchair users. The room was not carpeted, which was a positive as that is often an issue, but this appears to be just how the rooms are, and not specific to accessible rooms. While accessible features had been added to the shower area it was clear that they’d been done in a way where no consideration for the person needing to use said features was given when setting up the shower. The shower head was detachable, but placed far out of reach, meaning if you're in a wheelchair, you will struggle to reach it. There is a sliding pole to adjust the height next to where it is stored, but again, this is not useful if the person cannot reach it. The "seat" (3 bars) in the shower is way too far away from the shower features to be useful to someone who can't stand, unless someone else is bathing them. Are we expected to sit on the floor to shower? Water got everywhere no matter what we tried, making the floors slick and dangerous (warnings on the wall are nice and all, but aren't helpful when there is zero way to avoid slips and falls due to design). The slip mat was required simply to stand in the shower, as otherwise I slid toward the drain while standing still due to the shape (and absurdity of the incline to the drain) of the shower. My partner struggled to get from his wheelchair to the "shower chair" short of the wheelchair going into the shower, which then created another slip hazard. He could not reach the shower controls from the "chair" nor could he reach the shampoo. The water basically had one temperature: skin melting hot. Unless we had it set to cold (like literally aimed at the blue cold dot), it burned our skin, and when it was on "cold" it was warm-hot. I found myself slipping while helping my partner shower, even though I was outside the shower and standing still (because the way to divide the "shower" from the rest of the bathroom is a weird bump/incline) and required not just the bath mat, but one of the other towels to be able to stand so I could safely help my partner transition himself from the shower and into his wheelchair. Also, there is no drain outside the shower, so all water that gets out just stays there. The sink is NOT wheelchair accessible, unless you have a very short wheelchair or have no arms on your wheelchair. Either way, you still cannot reach the sink handles while sitting in your chair. Please see picture for reference (my partner was lying on the bed at the time, so the wheelchair is empty). The bathroom door opens outwards, which is not the best when dealing with maneuvering in a chair or with mobility issues (best would be a sliding door, but I digress). The toilet was quite high, but at least had railings? The towel rack was "reachable" if stuff was adjusted in places, or if someone is tall in the torso like my partner. The bed is far too high for a safe transfer from a chair without assistance or the use of one's legs. The chairs in the room are all roller chairs, but none have locks that I could find, meaning if you are transferring, you need to shove the chair into a corner (and even then you're still at risk) or deal with a massive fall risk. The placement of said chairs and the table (not on wheels) meant that one couldn't easily access the curtains or the AC unit. The curtain rods are out of reach when in a wheelchair, meaning one has to pull on the curtains directly to close them (if they can even get to them). Sidewalks outside were also less than accessible if you didn't get the handicap spot or wanted to walk in the parking lot. Breakfast was a step above a cold continental breakfast in that they had “scrambled eggs” and “sausage links” (I’m guessing it’s better on weekends?), but the big issue was the fact that the breakfast area was not accessible for a wheelchair user without moving chairs or essentially running an obstacle course. I managed to find a spot for my partner to park his chair in the back after moving a chair out of the way, and then had to go and fetch him breakfast as nothing was in reach for him AT ALL short of maybe some condiments and the plates.

"Accessible room" aside, the "we don't rent to locals" phone call I received at 9 in the morning the day of my reservation, was not only uncalled for, but rude. For starters, I'm not a local to the area, I live in Eugene, but used to live down in Medford and had to come down to deal with some business. I tried to explain I lived in Eugene, and was informed that unless my ID had the Eugene address, they wouldn't honor my reservation...THE DAY OF THE RESERVATION when I couldn't cancel it without fees and couldn't find another location in time. Thankfully, my partner's ID had just arrived with the address update (I'm waiting for my appointment at the DMV) so they put the reservation in his name, but with my card....

If you're going to be so adamant about "we don't rent to locals" (or anyone who lives within 30 miles apparently) then you might want to put that front and center at the very top of your listing instead of burying it almost at the bottom of the page. The literal only reason I chose this hotel over the Rodeway Inn over on Riverside was because I didn't want to deal with the...

We stayed at this place overnight on 7/21/25 and checked out 7/22/25. We booked an accessible room due to myself needing to use crutches to get around most days, and my partner using a wheelchair due to missing a leg and still learning how to use his prosthetic. We arrived with him using his prosthetic, but he had to take it off relatively soon due to him still learning and working toward longer wear times, meaning he was back in his wheelchair for most of the visit.

I am going to go over what was deemed an “accessible room” by this location down in the room section due to the cutoff in this box. To start off, the front desk clerk who checked us in was polite and helpful, and the room was clean, but it was clearly accessible in name only.

I don't know who gave the all clear on the room being viewed as "accessible" but it is clear that they looked at the bare minimum, and went, "How can we do....less than this?" See pictures and the review of the room down in the room section.

The water in the shower basically had one temperature: skin melting hot. Unless we had it set to cold (like literally aimed at the blue cold dot), it burned our skin, and when it was on "cold" it was warm-hot.

Even if I completely ignore the fact that the accessible room was not accessible, the "we don't rent to locals" phone call I received at 9 in the morning the day of my reservation, was not only uncalled for, but rude. For starters, I'm not a local to the area, I live in Eugene, but used to live down in Medford and had to come down to deal with some business. I tried to explain I lived in Eugene, and was informed that unless my ID had the Eugene address, they wouldn't honor my reservation...THE DAY OF THE RESERVATION when I couldn't cancel it without fees and couldn't find another location in time. Thankfully, my partner's ID had just arrived with the address update (I'm waiting for my appointment at the DMV) so they put the reservation in his name, but with my card....

If you're going to be so adamant about "we don't rent to locals" (or anyone who lives within 30 miles apparently) then you might want to put that front and center at the very top of your listing instead of burying it almost at the bottom of the page.

The only reason this place even gets one star is the guy at check in was a decent guy.

Edit: I cannot get it to fix the line breaks on the room section, so I applied dashes to separate the points. I apologize for the difficulty...

Hi gang,| Winding up my latest Oregon trip I choose to spend my last night in Medford. Having stayed at Comfort Inn and other family properties on this and other trips I thought this location should suit my needs.| Upon check-in I was informed that a $100 security will be charged to my credit card during my stay to prevent vandalism. The deposit should be refunded with 3-5 business days. | First thing I felt was I was guilty until I prove myself innocent. I questioned the charge and they office staff explained other guests have helped themselves to room furnishings, towels, etc. We’ll, that’s not me !!| I didn’t see an elevator and throughout the parking areas there are notices advising to not leave valuables in your car at night. Apparently, and I’d heard before,there has been a frequent problem with the homeless breaking into cars. I’ve seen these warning signs at other hotels throughout Medford. Hotel is quick to install disclaimer signs relinquishing responsibility of any kind.| My room was clean, bed comfy. Towels weren’t of the highest quality and TV is labor intensive to operate. Bathtub was a little slippery while showering, handrails provided are a good idea. Room A/C sounded like a semi truck idling outside your window, distracted my sleep all night. Scuff on tub, paint chipping on walls make you wonder about the maint level at this facility. Interior hallways, and wall trim nicely painted and in clean order.| Be concerned if choosing to stay in Medford, security while traveling is always a major concern. Be vigilant, don’t leave things in your car !! Somebody may want it more than you do….|Breakfast was a disappointment. No eggs, no meat, packaged “just add hot water” oatmeal. OJ seemed diluted. Waffles were good.| Based on my observations, gut feelings and “bang-for-your-buck theology, It wasn’t a good choice for me.||May your travels be well and bring you...