Sansei — Restaurant in Medford

This is the worst service we ever experienced, first time we come here this was maybe few mos. ago. She yell at us because we order too early, but sign say they open at 11am, we were there maybe 11:10am, I dont know why she needs to be rude she could of just told us nicely.

The 2nd time just happened recently, as usual we order our food and while waiting I thought I heard she said something but not sure if she was talking to us because while she was talking she was walking inside the kitchen, so I'm not sure she was talking to us, so I asked her if the food that she just put is ours. And she said "Yeah I told you already " and I said "sorry I didn't hear you" and she said I'm tired of calling people and they don't hear me. And I said to myself this is the last time I'm wasting my money here. And aside from that, the food I order I couldn't eat it taste like a leftovers and the worst is miso soup when I open the lid it smells like sewer I'm not even exaggerating, I thought I did so I let my husband smell it & he said it smell like those bathroom where you go camping. 🤮🤮🤮🤢🤢🤢 THE WORST...

I ordered my food and stood back to wait for it. About 5 other customers also waiting. Tried to keep my distance because of the pandemic going on. Every one else was served and still no food. Lady cooking asked what I was waiting for, replied my food. She said it was all cooked and someone else must have took it. She then points out lady in food court who possibly took it and starts to yell at her. Lady walked off. I wasn't going to eat food someone had for the past 10 minutes. They remake my order and then chastise me for not waiting close enough to counter and grabbing my order fast enough. The lady who took it had two people with her, how was I supposed to know she didn't order two meals. It's their fault for not keeping track of customers orders. Maybe read reciepts or something. Won't...

The food was okay, but unfortunately the service was awful. I am never returning. The lady was extremely rude. She yelled at my Mom to “wait 10-15” for the chicken. When we haven’t even gotten to order yet. She CONTINUED to yell at us even after we ordered. She didn’t let us get our food after and kept repeating that it’ll take 10-15 minutes even though our food was right there. Then after we FINALLY got our food, my dad went over to collect it where she then proceeded to keep yelling at him that she called us 3 times and that now it wasn’t “her fault that the food was cold” We never once disrespected her and she shouldn’t have treated any...