Arbors Harbor Town — Attraction in Memphis

I have been dealing with an active ceiling leak in my closet for over 10 days, despite submitting four maintenance requests. This is not the first time — the same leak has been “completed” multiple times this year without resolving the problem. Communication from management has been minimal, and I only find out about repairs when I happen to be home. The leak has forced me to remove all my clothes from my closet and cram them into my office, disrupting my living space and raising concerns about mold growth. This is not the level of urgency or professionalism you would expect from a property at this price point.

Update: It has now been about four weeks since I first reported the water leak in my apartment. Unfortunately, my closet is still unusable because the carpet has yet to be cleaned or replaced.

Today, I also discovered that maintenance removed the dehumidifier from my apartment without any prior notice or clarification about whether it belonged to me or the apartment complex. I was not contacted or asked before it was taken. When I raised this with management and said, “It was a little weird that they took something of mine from my apartment,” the response I received was, “What do you want me to do about it? It was an honest mistake.”

While I understand that mistakes happen, the lack of communication and disregard for my personal property is concerning. It's not unreasonable to expect that permission be asked before removing items from a tenant’s apartment. Dismissing my concern as if I was out of line for bringing it up only adds to the frustration.

As a medical student, I have extremely limited time and mental bandwidth. I should not have to continually follow up on unresolved maintenance issues or worry about whether my belongings will be taken without notice. I’m simply asking for basic communication, professionalism, and respect for my space.

Overall, this has been an incredibly frustrating experience, with poor communication and slow resolution of a serious issue that has impacted my ability to live comfortably in...

My husband and I have lived here for about two months now. This apartment complex definitely has its pros and cons.

PROS: Valet trash, nice location (Cordelia’s down the road, all the parks and trails, bass pro is close as well as the zoo), renovated apartments with new appliances, pools, a gym

CONS: The valet trash is an amenity I never knew I needed until I moved here. It’s great and convenient. However depending on who’s doing it, they won’t take certain things (which is no fault of arbors, I believe it’s a 3rd party company). Mudd island is great, the area around it not so much.

Now some things I wish the people are arbors harbor town would work on would include the quality of the renovated apartments. I feel like every time I turn around something in my apartment is breaking or isn’t working right (we are the first ones in the unit after the renovation). The maintenance man and I know each other now. We were also let down on a promise. When we were touring the apartments we asked if we could bring our own washer and dryer. My husband and I just bought new ones due to our old place not providing them. The girl that did our tour said we could. When it was approaching for us to move in I had mentioned the washer and dryer being moved out of the unit and I was hit with a quick no. I had explained that the girl who did our tour told us we could, but the office said there was nothing they could do about it. I was now out $1,500 on a washer and dryer that I had only had two months at the time (when we did the tour I only had them a week, so I could’ve returned them). I now have a storage unit where they are sitting. We were not compensated at all for the girls error. I understand she no longer works for arbor town but still. The office staff is nice but can be a bit blan and rude at times. I think her name is Shandra? She can be very non sympathetic a lot. I’ve asked her multiple questions and to me she seems bothered by it.

Overall they’re not bad apartments but there’s room for improvement...

I have rented apartments for single-year stays in cities across America and Arbors Harbor Town has been the single best experience I've had with an apartment complex, bar none. Kelly has been a pleasure to work with, especially during the initial setup phase, and accommodated my unusual move-in schedule. When my employer required me to telework during the late-stage of the pandemic, I spent hours in Arbors' clean and modern community center where I came to know the other staff and enjoyed various complimentary snacks (a nice touch). I have only had two maintenance issues, both of which were resolved within 24 hours and the technician even gave me a courtesy call afterwards. All staff have been friendly and very responsive. For an apartment complex, the gym is all I needed for my personal fitness and I saved quite bit of money on a gym membership. The pools are clean and well-maintained as well.

My living experience overall has been excellent. My apartment is the perfect location for downtown activities, running along the Mississippi River, quick grocery trips to Miss Cordelia's, and even quaint walks on Mud Island. It is also super accessible to the I-40 corridor for those trips to Nashville and Little Rock, which I love. Best of all, private security is visibly present on premises at night and I feel that I am very safe (and so is my vehicle, which is a concern at other Memphis apartments). Though I don't write many reviews, and I write this one freely of my own accord, I am genuinely this impressed with Arbors; I only wish I did not have to leave in August from what has doubtlessly been an exceptional...