GameStop — Attraction in Memphis

LAZY STAFF DO NOT SHOP HERE MANAGER AND EMPLOYEES DO NOT CARE ABOUT CUSTOMER SERVICE

All this guy had to do was type in the computer "HTC Vive" and he would've seen that they do carry the product and that it was available at another location.

came to this store as it is the closest to my home looking to purchase $500 htc vr system. onsite employee told me they didnt have any in stock first time I came in. So I went out to my car looked it up and came back in 5-10 minutes later. asked if the product could be ordered because other retail stores were having backordering issues. The employee in a white shirt working Sunday 8/12/18 told me word for word "We don't even carry that item so we can't order it." I told him it was on the site but I understood and would continue to look else where. had he done his job and looked the HTC Vive VR system up he wouldve seen that they do carry it and they can order it. I called another location in bartlett they had the last remaining system in memphis for $500. I immediately drove out and picked it up. called wolfcreek and asked to speak to the employee that had tried to help me so that he could help someone else if they have the same issue. upon being handed the phone when he discovered I was just correcting him he hung up on me. I hadnt cursed I wasnt being mean I wasnt asking for a manager I was trying to make sure a $548.74 mistake wasnt made again by updating his information. I called back angry that I had been hung up on and yes I was cussing by the time I got a hold of the manager. this store is completely unprofessional comes off very very very lazy and rude to consumers. Being hung up on by an employee and a manager because I'm trying to address issues I had as a customer of your store? No I will never spend my money here ever again this place needs new staff and I will tell everyone I meet to avoid it like the plague. I called other stores to see if they knew they carried HTC Vive VR product the Mall Gamestop, the Cordova Gamestop, the Bartlett Gamestop, and the Germantown Gamestop all were fully aware that they carried HTC Vive VR system & had no issues with me inquiring about...

So, this is for this location(Wolf Creek), and the one on Stage Rd. in Bartlett.

I went in to pick up my preorder for a game today(that I paid in full), on my way to work at the Stage location, to be told they only got one in and they already sold it to someone else. That was pretty irritating, but the girl did call the Wolf Creek location, they said they had plenty of copies, she asked the guy to hold one for me, told him the situation, printed me another receipt, gave him my name and a description of me. So I drive to Wolf Creek, it’s almost a hour past opening, but the closing gate mostly still on, and I had to wedge in the door. Dude pulls out the game and tries to charge me again. I told him that it was fully paid, but he said it didn’t matter, that if I paid in one store, I had to pick it up there….ok, that’s odd, but why send me there and tell the other GameStop it’s cool, but refuse to give me the game unless I paid for it again. During this “disagreement”, I was told he can’t do anything, because he’s a part timer, talked down to me like I was a idiot, and said he could call his boss…which I said sure, call him. Which he didn’t do of course. When I said “what should I do? Just go back to Stage and complain to them again” (knowing it wouldn’t get me anywhere), he said something to the effect of “yea, do that”. So I went back to Stage, and got a refund. I mean, I’ve been a loyal GameStop customer and a pro member for over 20years. I might’ve had one other minor problem in this time, but this was hella frustrating. I very much prefer physical copies, but this has really started to change my mind. Why sell me a preorder and sell the only copy? Why talk to someone and then send me somewhere else, when they refused to honor my preorder? When he had plenty of copies? Why couldn’t they talk to the other store, take my receipt and zero it out in their system? Why hire someone so...

I came in to return a game my son purchased, and the feeling i got was that the employee did not want to return the game. He asked for last name and first name for the order since it was purchased online. He said he could not find it on the database. He then asked for an email address, and again, he"couldn't find anything in the database. I asked if he could use my order number, and he said no. He needed a confirmation number. He said they were different. During this entire conversation, he was vaping in front of me. He said he couldn't help and to call customer service. I asked him if he could call, but he said I could call. I asked him for the number, and he pulled out his phone and Googled the number for me. I cake customer service and got a call back service waiting for 20 minutes. I then went online and puked up the order from game stop. I showed him the order, but he said he needed a receipt. I asked is this not a receipt, and he said no. Again still vaping. He proceeded to call another store, he explained the situation, meanwhile calling certain steps of showing him validation "stupid". Everything is provided was not enough. He said i would need to call Costner service to get a confirmation again. He also mentioned i would need to talk to his boss in the morning, but he said his boss would not be able to help. So I went home and cake customer service again, since I never received a call back. Customer service was able to look up the the order with the same information I provided with no issues. They provided a refund and said I could keep the game. One of the worst customer service in store interactions i have experienced. Not friendly, vaping, caring my situation stupid, not willing to help. I would give a...