Rock N Roll Sushi — Restaurant in Memphis

eating in is good but I just ordered take out sushi and the sushi rice was super hard. That's when I knew it was old. I recommend to not take take out here because they give you the bad old dry rice it seems. They don't care about the quality of take out. I've eaten in many times and it was perfect. I make sushi all the time and I can tell when the sushi rice is old and hard vs when it's fresh and good. In the picture you can see it looks hard and dry. I just ordered one thing and they couldnt give me good rice🥲 as you can see I posted this review 1 hour after the order was placed. In no means would an hour make sushi rice super dry and hard. I am very disappointed...

Edited: a response to their response:

I never write food reviews, in fact this is my first ever, but the sushi rice was so remarkably inedible that I felt compelled to share my experience. Its texture was similar to the stale, dry rice often found at the bottom of a rice cooker.

But Thank you for your prompt response and apology. Moving forward, I'll make it a point to verify the quality of my order before leaving the restaurant.

When I collected my takeout order, I was in high spirits, trusting in the consistently good quality of your sushi. Normally, I don't feel the need to check the order on the spot, as I expect it to meet the high standards your establishment is known for. Unfortunately, discovering the issue only after returning home was quite inconvenient. To have to make a call or dm yall and then Having to drive back to the establishment so yall can redo it for me, is super inconvenient and a hassle. I hope this feedback helps in maintaining the quality and service that we, as customers, have come...

My husband and I went to dinner here last night. Not a good experience at all, and won’t be returning any time soon.

Our server was nice enough, she mentioned she was new and seemed a little nervous, but honestly she did the best job she could with the circumstances out of her control.

We were seated at least 10 minutes before we were acknowledged and asked for drink order. It took a very long time to get one bottled beer. We ordered an appetizer sampler and one sushi roll. Those came fast and were really good. They claimed to be “out of” silverware (though I could see all the silverware on a cart next to the bar) and gave us to go plastic ware.

We ordered hibachi dinners, we both chose steak combos. They are supposed to come with soup or salad. We were informed they were out of soup AND salad. They wouldn’t allow anything else to be subbed nor discount for not having that part of the meal. 15 minutes later we are informed they are out of steak. Asked if they can change our orders to shrimp/chicken combo. An HOUR later we get our food. The rice was cold. Not even room temp. Like it had been sitting on the plate that whole time, it was also mushy like it was very very overcooked. Same with the hibachi vegetables, not even remotely warm. The chicken and shrimp were hot. But the portion was equivalent to a child’s portion at other hibachi restaurants. It was really disappointing. I ate the meat and left the rest.

Waited about 20 more minutes to get the check. Paid and left. The app was good, but not good enough for me to care to come back. The whole experience felt like a waste of money and effort and we wished we had just...

Negative vs positive, lets talk as I wish I could rate zero, but 1 star will do. Visited them on 5-1-2021at 6:00 pm. Decided to sit outside on the enclosed patio. Our server was new, however she was friendly, and exceptional. We literally watched tables in our area be seated, waited on, and served, at lest 3 times before any appetizers arrived. After we received two appetizers we waited another hour for some of the food arrive. My brother received his food at 8:30PM. We were a party of 7 and mostly ordered the same. After we asked for the Manager to come because many were upset and rightfully so with only mixed drinks in us and zero food, his response was "I'm sorry but we were backed up, and it's probably the way your server put the order in". So although our server was new, you placed the blame on her, and if she did not put the order in correctly Sir, why wasn't she informed of this when it was placed in the kitchen. He never offered anything outside of I'm sorry, so my sister said we need to be comped at least for the wait and it's not the server fault. To blame someone new was unacceptable for me. From 6PM-8PM our food arrived and you guessed it, it was not worth the wait. The hibachi I received was bland and the veggies looked liked they were eaten off. The sushi was just not good, the shrimp was deep fried and burnt. My brother food arrived 30 minutes later and it was cold... The only positive is that you are allowed to seat yourself, and my server was excellent under pressure. I came, I tried it, and was...