OT Jewelers — Attraction in Mesa

Do not go here for repairs. I brought in a $1500 dollar Gucci watch to get the battery replaced. Simple enough, right? Wrong. The guy went to the back of the shop, out of view, and came back in under 2 minutes. It seemed a little quick to me, considering that a jeweler should pressure test a watch for water resistance every time a battery is replaced. I've seen it done in front of me with another high end watch and it took way longer than this. I asked him if he did the pressure test and he assured me that it was fine, also telling me that no watch is really water resistant. Hmm. It says on the case 50 meters. But okay. I went back to my car, inspected the watch, and noticed that the seal was uneven and i could stick my fingernail into one side but not the other. Instead of going back into the shop and having him blow more smoke up my bum or maybe even ruin my watch, I went to my regular repair shop, which is much further away. They are super legit and are an authorized dealer for Rolex, Bulova, etc. They inspected the watch and informed me that he had closed the watch carelessly and as a result the gasket that seals the enclosure had been pinched and was no longer effective at keeping water out. They said that if I had washed my hands with it before bringing it in to fix it the watch would've been damaged. So now I have to decide between paying them $50 to special order the gasket or sending it back to Italy and wait weeks if not months before getting it back to working condition. Thanks...

Listen to me, and listen well. Jesus was too legit for me, my wife and I couldn't have asked for a more friendly and patient man to help us. Whenever something went wrong he reached out right away and made sure that our product came out to our standards. he spent on the first day 1 1/2 hours helping us and going through page after page of rings. I have to say that we have picked out the best possible ring for us, within our price range and of the quality that we wanted. I will 10,000% recommend that you take the time to come here and see what this man has to offer for you. If you are looking for someone to go the extra mile to make sure that you are happy with your product, then OT is the place to go. My name is Brandon Machalani and I apporve...

I took a chain of my mother's that the clasp needed replaced on into this little shop because I happened across it, not because I knew of it or it was recommended to me. It wasn't crazy extensive work I needed, but this little family owned/operated jeweler and repair shop did great, fast, and affordable work while providing me a neat little place with some cool pieces on display for me to look at while I waited. Jesus did the work and was excellent. My mother was so excited when I surprised her with it. Thank you for that. I will be...