Jackson Memorial Hospital — Attraction in Miami

This review is regarding the performance of your employee Gladys Salazar from guest services. To put you in context, Me and my friend went to this hospital wanting to talk with a social worker because he is a 30 year old man who happens to suffer from Glomerulonephritis  / Nephropathy Minimal Change Disease (MCD) but that not being enough, yesterday (02/14/2023) he was diagnosed at this hospital with a large and possibly malignant tumor on his chest. if you don't believe me you can ask Dr. Shahid from Interventional radiology who decided to involved into this difficult case other specialists such as cardiothoracic surgery, oncology and surgical oncology in order to decide how to proceed. Dr. Shahid explained to us that this tumor is rapidly growing and that we need to act ASAP. The only problem is that my friend is undocumented and has no medical insurance. For this reason, we decided to go and talk with a social worker just to see what options were available for him. Unfortunately, the person that we encountered in that office was Gladys Salazar. I specifically asked if he could apply for a temporary emergency medicaid program just to help us with the surgery. Gladys with her awful attitude and sarcasm assured us that such a program doesn't exist, that it only existed in my mind but the sad part is that YES it does exist! Certainly, Gladys was too busy gossiping with her coworkers that she didn't want to “waste” her time explaining the program requisites to a patient whose life is in jeopardy. Just to leave this clear, we were the only people in that office asking for help so there is no excuse that she was too busy. Just google it and you will find out that  “Emergency Medicaid provides medical coverage to uninsured individuals who do not qualify for Medicaid due to citizenship/immigration status. This program pays the health care costs for individuals who have experienced a medical emergency. A doctor has to determine if an illness or injury is an emergency medical condition. In general, an emergency medical condition is a condition that could place an individual’s health in serious danger without immediate medical attention.”

I also explained that we were waiting for him to get 90 days in Miami-Dade in order to apply for financial assistance programs such as the Jackson card or anything that can help him in this difficult moment but Gladys also told us: “He can’t get any type of assistance if he is not a permanent resident or a citizen of the U.S.A” statement or requisite that is not on the financial assistance for medical care brochure. In fact, it says “Your answers to any questions we ask related to immigration status will be used only to find any special programs that may help you pay for your care. This information is confidential and will not be reported to Immigration & Naturalization Service (INS) or any law enforcement or customs agency.” If Glady’s statement was 100% true it might say something like “This program is only for permanent residents/citizens of the U.S.A”.

Gladys remarked to me that because he doesn't have a defined immigration status, no program will be able to help him. The only advice that I got from this “Social worker” was to take my friend home and watch him die. Not happy with that, when I asked her why she had such a bad attitude towards us, she  accused me of going there to ask the same questions on several occasions. I told her that this was the first time in my life that I stepped into this office. In fact, I didn't know where the social workers office was located and I had to ask the security officer at the door and he kindly guided us. You are free to watch the cameras just to see if I had ever stepped into that office and you won't find me because I haven’t.

In conclusion, this interaction was beyond awful. We felt discriminated against on the basis of my friend’s immigration status and also for our latino ethnicity although Gladys is one of us. We might file a grievance with ADA, 504 VI Coordinator and U.S Department of Health and...

On September 24, 2025, my father was a patient in the ICU under the care of RN Claudia. The care he received that day was unacceptable and fell far below ICU standards.

My father had been requesting to be cleaned for over two hours while connected to dialysis. The dialysis technician explained that moving him during treatment could cause the machine to clog, which I understood and calmly explained to my father. Once dialysis was completed, about two hours later, I asked the technician to call the nurse assigned to him. I was told she was on lunch. I then asked for the nurse covering her.

At that point, I observed Claudia at the nurses’ station making snarky remarks. I asked what was happening and requested assistance for my father. She responded by saying she had just finished lunch, my father had just finished dialysis, and asked if I expected her to change him at that very moment, remind you, this request had been made over two hours earlier. I walked out and returned to my father’s room. Shortly after, she walked in and stated that the PCT was busy with another patient, the other nurse could not do it because she was pregnant, and asked if I wanted to perform the task myself.

This behavior was completely unprofessional. I lost my composure, as it was unacceptable for a nurse to respond this way. My father is a vulnerable patient, and it was clear that Claudia’s approach demonstrated a lack of concern for his care and dignity.

After this interaction, I asked Claudia who the charge nurse was. I was told she did not know, and when I asked for my father’s doctor, she also said she did not know. This lack of knowledge and accountability was alarming and unprofessional.

I was also told that my father was being escalated to ICU so he would receive more attention and care because the nurse’s patient load would be lower. Based on my observations, this was absolutely not the case, as my father did not receive timely or appropriate care despite being in the ICU.

Eventually, Nurse Carlos arrived and provided kind and compassionate care. After being asked to step out, I was called back in, where RN Claudia unnecessarily exposed my father’s private areas to show me he had not had a bowel movement. In fact, he was constipated and grunting in pain because he was unable to move his bowels. Claudia stated that assisting him with bowel movements was not her responsibility and that the doctor would need to handle it. This raises serious concerns about the clarity and scope of nursing duties, as patient comfort and basic care should be provided by nursing staff.

My father also has three lines in his right arm and one in his neck that were not being used and were a source of pain. Due to fluid retention, both arms and hands were severely swollen, making it difficult for him to use them properly.

Upon my arrival around 2:00 p.m., my father immediately requested food. I noticed food sitting on the side table. I asked Nurse Claudia how long the food had been there and if it could be reheated. She stated she would reheat it; however, the tray did not feel warm when I assisted my father with eating. Regardless, he was hungry, so I fed him, and he did not complain.

This experience was deeply distressing. My father, a vulnerable patient in pain, deserved dignity, comfort, and timely care. Claudia’s dismissive and unprofessional conduct caused unnecessary stress for both of us. I spoke with the charge nurse, Bridgette, who was understanding and assured me she would address the situation with Claudia. I also want to acknowledge Nurse Carlos for his compassion and professionalism.

I am submitting this complaint to ensure the hospital is aware of the situation and takes action so that other patients and families do not experience the same treatment.

I’d like to add that Nurses Marie and Tanika on the 6th floor were responsive and provided else care as well as the NP who...

This is the story of the negative experience I had with JMH. I was scheduled to have a surgical procedure at JMH-DTC building on 10/28/25. My doctor works for UHealth and she chose to perform the surgery there. The surgery was scheduled and I diligently followed the protocol required by my doctor to obtain medical clearance from my PCP. The clearance package was provided to my doctor's coordinator a week prior to surgery. At that time, I was informed that a JMH staff member would contact me the day before the surgery to give me details and to do the pre-registration process. I questioned why wait until the day before, but I was told it's the hospital's procedure. I did receive a text a week before surgery to do pre-registration online. The online procedure was not user-friendly, and when completed, it took me to a section advertising the hospital services but not a confirmation that the pre-registration was completed. This is definitely not the best designed online platform for patients to use. The next process proved that the procedure followed by JMH prior to surgery is not only ineffective but chaotic, and stress inducing. The day before my surgery I still had no information on the time nor the address where I was to report for surgery. I took it upon myself to try to track down who could give me that information. It took me several calls and transfers to different departments to finally obtain the information. At that time, I was informed that someone from the pre-anesthesia department would call me sometime that day to collect my medical history. That is when the chaotic process really began. I was contacted at 1:30pm by a nurse to take my medical history. Later on the day, a nurse from the pre-anesthesia department called me to clarify some medical information. She then proceeded to request additional information from my cardiologist and hematologist. I gave her the names of my hematologist and my cardiologist. This is at 3:00pm the day before surgery that I am being asked to provide additional medical information. In most cases, that is a very difficult task given that doctor's offices don't typically provide medical information on demand. However, I was able to locate my cardiologist's nurse only because I have her cell phone. She was kind enough to answer the call, and she was able to provide the additional information. I followed up to make sure the information was received. The nurse advised me that she had not seen it, but I was told their department receives many faxes. I was also informed she would be in touch if she had not received the information by 6:00pm. At 6:30 p.m., I received a call from the same pre-anesthesia nurse to inform me that the surgery was canceled by the anesthesiologist. I questioned the reason for the cancelation, and I was told that it was due to medical concerns over some details in my hematologist's office note. However, I still do not understand the exact reason for the cancelation. I guess my doctor will explain it to me before rescheduling the next surgery. Truthfully, I couldn't believe that the surgery was canceled especially after having had such a terribly stressful day. The conclusion of this story is that even though JMH is supposed to be a facility that prides itself in providing excellent medical care to their patients, my experiences the day before my surgery did not represent excellent care. Truthfully, I am not upset at the anesthesiologist for canceling the surgery. I am frustrated and upset at the pre-registration procedure designed by JMH, which I experienced to be faulty and unnecessarily stressful. As an organization that provides medical care, JMH should design a different pre-registration method, which lessens the burden placed on patients the day before a...