Avalon Atmospheric Theater — Attraction in Milwaukee

I'm giving a 1 star review solely due to the fact that the manger was extremely rude for no given reason. My husband and I went out for a date night. We chose to see a movie here. We ordered a pizza about 15 mins before our movie started. 45 mins into our movie, we realized that we haven't received our pizza. My husband left the movie to check the status of our order. Which wasn't a big deal. One of the concession stands workers delivered our pizza about 10mins after my husband checked on our order. The concession stand worker was very apologetic and told us that they forgot to start our pizza when we originally ordered it, due to their mistake that the pizza would be comped. All we had to was go up to the concession stand after our movie and that they will process that refund. We did just that, however, the manager, he immediately met us with an attitude before we could even talk to him. We expressed that we were here for our refund. The manager tossed a pizza tray on the counter and said to us in a very sarcastic and demeaning way "there's your refund." My husband and I looked at him with shock that he was extremely rude. While we were trying to tell him what his staff told us, he kept interrupting us. To the point we gave up trying to reason with him and explained to him that if he didn't want to comp our pizza that's fine, but there was no need for the attitude. That the communication between him, his staff and their customers needed to be better. The way he acted made me surprised that he was a manager. If I could directly talk to his manager about his attitude, I would. He was very unprofessional. In regards to his piss poor customer service, this situation makes my husband and I rethink if I will ever visit this establishment again. Which is truly sad considering my Husband and I love to go to see a movie at the smaller theaters to support them vs...

Avalon is a wonderful theater in the Bayview area that boasts both great eats and great events aside from a classic spot to catch a flick.

Food: We started our night in the sister spot, Mistral. We were going to order a drink, but were told they had fresh, French press Valentine coffee. A perfect way to perk up before a late night movie. It was delicious, and the bartender was quite kind. Once in the theater, we ordered the Spicy Spanish Pizza, and the Popcorn. The pizza was a very odd combo, however the crust of the pizza was out of this world, far exceeding expectations of a pizza you’d get at a movie theater. The popcorn was standard fair for theater popcorn. Our Moscow mule was very good, but different (less bubbly, more smooth sipping and gingery) Overall, we will definitely get a pizza here again, however not the spicy Spanish (crust was off the charts good, toppings were high quality, just didn’t really jive for us)

Atmosphere: This is a hard one that may split people. It is a classic theater, and lacks the big box décor of most cinemas (forgo the big lounger chairs and bombastic sound systems for a more upscale presentation.) That said, that may not be what you are into. Think about it this way, would you rather sit in your PJ’s and watch a movie on the couch (big box cinema) or go to a fancy play and get a drink (Avalon).

Service: Servers do their best to come around and ask for other drinks/food during the show. I didn’t find it intrusive or distracting, and they drop the check before the end, so you don’t get held up. Very appreciated!

My score: 9/10. I wouldn’t see every movie here. If I am going out to watch John Wick 3, I’ll relax in a big lounger and veg out. However if I am going to watch a more focused, nicer movie, Avalon would be my first choice. I will be there, first in line for...

Don't accept debit cards, don't accept dimes, utterly ridiculous for a visitor from out of the state when they are being told about this place as a wonderous theater. Very disappointed in the mentality of the management of this facility. Sir I cannot find an area to respond to you in private so I will respond here. On Sunday May 12th We went to see the 3:45 showing for Endgame, When I tried to pay with my debit card for the movie tickets I was informed I could not do so, I was also informed I could not use my debit card at your concession stand. I went to my car to get my return toll money to pay for the tickets. We scrounged for enough cash for a medium bag of popcorn and was then informed by the manager or a gentleman who took it upon himself to inform us that the theater does not accept dimes or nickles, only quarters, embarrassing us both for a second time. He then said "f* it" and reached in his pocket, grabbed out a quarter and told us that only quarters can be in the safe. Both instances took place in front of other customers. This to me sir is intolerable and I am trying my hardest to be kind and professional with my response. By the time we finally got in to the theater room we had to sit on the front row as it had...