JML Electronic Solutions — Attraction in Minneapolis

[To anyone reading this, please first refer to the review by “Ned P and response by JML” - To preface, I'm sure you're great at your craft but there was poor communication, conflict/business management, & Pretentious behavior]

I honestly didn't want to pursue this because I really appreciate small businesses. I saw your reviews, and when I first got in contact with you on January 27th, you made me feel confident that things would be great. I was sure my laptop would be in good hands after emailing you early on. Even if it didn’t get fixed, at least I knew someone would figure out what was wrong with it. I am writing this to address your comments made to the previous review because your response was very unprofessional. Let’s get some facts right.

“Impatient”– The laptop was given to you on Jan 27th. It’s April 9th. I’m not sure what a normal wait usually is, but I think it’s fair that I want to reach you at this point, just to pick up my laptop, fixed or not. I had called, texted, and emailed repeatedly with no response, see messages. Again, with respect to the calls, maybe it’s not your fault, but I don’t think it’s our fault either. Maybe this is something to look out for in your future clients.

Disassembly – I dropped off my laptop that night of the 27th. I was not there and did not sit down with you when you opened up my laptop to diagnose it. I had to email you a couple of days later for updates because I really needed that laptop before my overseas trip. You told me you needed to run more tests, and if needed, you could give me a spare, which I appreciated, even though I didn’t end up taking the offer. I told you that if there were any updates, please contact my significant other.

Unprofessional Behavior – We did not get snarky when you asked if we disassembled it. If you said you remembered taking apart the laptop with me, why ask if we disassembled it? Instead of assuming that we were being snarky, I was more shocked when the laptop came out disassembled and asked what happened. I was more lost for words and was conveying “can we please get that put back together?” We were cordial the whole time. We never said we needed tools nor requested them. We said multiple times we did not need them, and we appreciate it, but no thanks. Again, politely each time to which you refused until the last moment. Your assumption that we don’t know what a screwdriver is or that we are wasteful was unnecessary. Whether or not we own tools has no bearing on this situation.

Unfounded Assumptions – Your personal comments about us were inappropriate. You run a business and interact with many people, so I’m surprised that you made so many assumptions just from looking at us. “You're young and haven't had many experiences outside of what has been carfuly taylored for you by your family and your school…And you won't figure that out until you've seen what the real world looks like. Try running a business and you'll see more than you could ever have wanted to.” We’re both working professionals from families that are immigrants who have grown our businesses from scratch. We do not grow our businesses by making assumptions about our customers and acting the way you did. I gave you the benefit of the doubt, and I love helping small businesses, but damn. This was a horrible way to react to a review.

Final Thoughts – Finally, I have been nothing but honest with you and cordial with you. Even with the emails below, I have been respectful and thankful for your services despite your lack of communication. If you want to continue to have great customers and to “save the world from wasteful practices”, I can see from reviews that you do great work and are very good at your craft, however, I would check how you react to conflict, especially if something goes wrong. Your customers are the ones who support your business. It doesn’t matter whether your client is young, old, male, or female. Your aggressive, condescending tone will not help you with anyone. Also, the “type of behavior” we women like is definitely...

Here's an honest review.

Jake cannot handle conflict. It's apparent that his demeanor is only professional when thing are going well. Months ago, we dropped off a laptop for trouble shooting and was notified that the problem was not a quick fix and would require replacement parts. We ended up not moving forward with the replacements. This first interaction was cordial. However, this is where things started falling apart. We were in contact to pick up the laptop, but at some point, he stopped picking up calls and ceased to respond. I have noticed that a few reviews have pointed the same thing out. This is not a coincidence.

When we finally tried using a different phone to get in contact with him, he was very defensive about the lack of communication. He kept suggesting that we were private calling him and that his number only rejects scam calls and unknown callers. If we're trying to get in contact with him to pick up our own items, there is no point for us to be prank calling him.

The second issue came during the pick-up. His record keeping is utterly lacking. We came with a fully assembled laptop and charger, and upon return, the laptop was neither assembled nor was the charger provided. His counter was that it was not part of his records, yet when he presented us with the charger in question, it was a clear fit. I do not say that any of his inaccuracy in recordkeeping was intentional or malicious, but I am saying that he did not take any accountability. At least he had the decency to put our laptop back together and return our charger.

The third issue was with respect to the laptop being disassembled. Throughout the entire encounter, he kept questioning whether we had screw drivers and suggested that we took the computer apart prior to giving it to him. When we indicated that we didn't have the micro-screwdrivers that were necessary to disassemble the laptop, he condescendingly questioned, "you don't have a screw driver?" Not only that, he later came out with a set of micro-screwdrivers and said, "here, take it. I think anyone needs screw drivers. If you don't even have screw drivers, you're probably throwing a lot of stuff away. That's not environmentally friendly." When we politely declined, he threw the screw driver set into our car and said, "take it." He eventually took the screw drivers back. To his remarks, I must say, it's a far stretch to be assuming that we are environmentally unfriendly just because we don't always do our own handy work, nor do we always the time to do so. That's why businesses like his exist in the first place - to satisfy an unmet need.

Overall, his attitude was entirely belittling, questioning whether we knew what a basic tool was, and the customer service was horrendous. I would highly suggest that anyone who has more serious tech problems that cannot be solved immediately, to find other sources of help. Things might be great, but as soon as there's conflict, his attitude changes.

And Jake, to you personally, I hope you find it in yourself to actually take some accountability and reflect on this constructive criticism. Small businesses are great, and I wish your business well. Conflict isn't always avoidable, so you need to figure out how to deal with...

I recently had the pleasure of working with Jake, at JML, on a complex electrical project, and I cannot express enough how impressed I am with his expertise and professionalism. From the initial consultation to the final implementation, Jake demonstrated an exceptional level of knowledge and skill that truly sets them apart in the field of electrical engineering.

One of the standout qualities of Jake is his ability to communicate complex concepts in a way that is easily understandable. He took the time to explain every step of the process, ensuring that I was informed and comfortable with the decisions being made. This level of transparency not only built my trust but also made the entire experience enjoyable. He was knowledgeable beyond my understanding as well as patient as well as kind. Even tho he was busy and in high demand, he was cool headed and very professional.

The technical proficiency displayed by Jake was remarkable. He approached the project with innovative solutions that not only met but exceeded my expectations. And you don't oft find skilled technitions of this caliber. I know I hadn't until now. Even offering to fix it on the spot! Exceptional! The attention to detail and commitment to quality is evident in every aspect of the work at JML. Whether it was designing efficient electrical systems or troubleshooting unexpected challenges, everything was handled everything with remarkable skill and confidence.

Moreover, JML is always punctual and respectful of timelines, which is a rare quality in today’s fast-paced environment. They worked diligently to ensure that the project was completed on schedule without compromising on quality. The dedication to customer satisfaction is evident, as they consistently went FAR above and beyond to ensure that I was happy with the results.

In addition to the technical skills, Jake and staff at JML possesses a warm and approachable demeanor that makes collaboration a breeze. They foster a positive working relationship, making it easy to discuss ideas and concerns throughout the project.

I wholeheartedly recommend JML, specifically Jake, to anyone in need of electrical engineering (and more) services. The combination of expertise, professionalism, and genuine care for their clients is truly commendable. I look forward to working with them again in the future and am confident that they will continue to excel in their field. I thank you, JML, for your outstanding work! A 5 star rating system I give a 6+.But this company and it's skillful staff deserve no less than a perfect 10. You will not be disappointed. I'm glad to have had the pleasure of working with a company with traditional values, that puts the client firtst. JML does that in spades. I know I'll be returning. When you find a good...