Ulta Beauty — Attraction in Minnetonka

I don't recommend seeing Rob as your hair stylist unless you're okay with either having to shave your head or spend hundreds-thousands of dollars trying to keep all of your hair from breaking off after he's done with it. Rob is negligent with bleach and undeserving of holding a cosmetology license. I saw Rob at this Ulta location back in August 2020, I was looking to have a silver toner removed and then have my blonde hair toned to a brighter shade of silver. He did a color remover and then insisted that I would need a full foil to achieve silver hair. He promised that my hair would be able to handle the process and remain healthy and that he knew exactly how to get my hair to silver. He ended up performing another color removal on my hair and then foiled all of my hair in bleach. He left bleach on my hair for between 2-3 hours, 40 minutes of that time he had me under a heater. While he left me under a heater with bleach on; he took on another client and then left the building to interview another stylist. After he rinsed my hair he stated that he couldn't brush through my hair while it was wet because so much was breaking off. He wasn't able to achieve the color I had asked for and ended up bleaching my hair to its breaking point and then accidentally dyeing my hair dark brown instead of bright silver. My hair was breaking off in clumps in the shower and then turned a green tone within a few days from the brown color fading. I then had to have another stylist remove the green color. After 2 weeks of my hair still breaking off from when he bleached it, my 34 inch long hair was broken off and I ended up having to cut 12 inches of hair off and what was left was still damaged beyond repair. When I confronted Rob he said, "Well you washed your hair too hard and that's why it all broke off" he refused to take responsibility for what he had done. It's been 5 and a half months since he bleached my hair and my hair is still breaking off. Ulta gave me a refund and a couple products and only offered me 2 free services ONLY if I were to see Rob. I have had to spend over a thousand dollars on treatments and products at this point to try and save what's left, it will take me 5-7 years to grow back the hair that I used to have and I have to get my haircut once a month for the next 2 years until all the damage is cut off. Ulta management ignored my emails and were unwilling to do anything more to make the...

This review has nothing to do with the associates of this store who are wonderful, rather Ulta Corporates' operation decisions. Sharing this, because I want Corporate AND other customers to see this.

Over the years, I noticed that they gradually have evolved their operations in ways that make customers feel like they're thieves.

First, I noticed Ulta began encasing the fragrances behind glass - obviously with intent to reduce stealing. Annoying for the regular customer, but whatever.

Now, I was recently at Ulta, looking at the gift sets. The gift set had a sensor on the back that was covering the description.

I GENTLY moved the sensor to look at the description, and it started ringing SO LOUDLY. How embarrassing!!!

Other customers heard the noise and were staring at me for an oddly prolonged amount of time with mouths agape, all while displaying the five brain cells among the three of them. Cute!

The point is, I don't recommend shopping at Ulta if they're going to put ultra sensitive sensors on things that I'm considering buying. Encasing the fragrances is one thing, but this is something else. I recommend others to shop elsewhere, even though the point system is good.

Also Ulta, do not respond saying you're sorry, that would just...

I am a hairstylist and I was checking out the salon as a possible opportunity, which by my mistake I decided to get a full foil. It was THE worst foil I have ever received/seen. She did huge chunky foils in my hair, left my hairline with stripes, pulled the lightener through my prelightened ends, and completely over toned my hair. She put me under the dryer with the lightener on my ends and I was horrified. She even put me under the dryer with the toner on (I have never heard of that before, especially since I know they use Shades EQ). She rough dried my hair with no brush, curled it while my hair was damp, and said “your hair is poofy but that will go away in a couple days”. No. That is not how you treat a customer. My hair was like straw. She blew my cuticle out so bad that directly after I went and got color and fixed my hair myself. For days after I was pulling out broken and over processed hair. Luckily I had the knowledge and resources to nourish my hair and bring the moisture back, but all I can think of is what if this was a normal client????? Do not go here, there is little passion in their craft and it shows. You should not speed up a process just because...