Sleep Number — Hotel in Minnetonka

Totally awesome experience. Great treatment at store, by a great knowledgeable bold and chic Manager offering an amazing product. As a Veteran is sometimes difficult to find bold and kind people that will like to listen to situations that we experience in our past. She was treating me with excellency through the development of our conversation. I am very satisfy, because I return to a Company that is using innovation and scalability to offer a better product improving such; from "great to greater." Not just a product but the relating services as well. I had a prior "Sleep Number Bed," before and I am glad to have this opportunity again. Thank you for improving my life, God bless...

My wife and I find the bed very uncomfortable. I don’t fault sleep number for that. Mattresses are a personal preference and this wasn’t a good fit.

The problem is their return policy. They hype the return policy as 100 days but in the fine print, they don’t take back the mattress base. In our case that was over $2,000. Additionally, they won’t allow you to return the bed yourself and charge $250 to pick it up. Our 100 days guarantee cost us nearly $3,000.

The only explanation given was that it’s in the contract.

My experience is that it’s an overpriced air mattress with some...

My sleep specialist Thomas, albeit helpful in finding a pillow that suited my needs, waited until the end of my transaction to present a microaggression to me, a Black woman. If you are a person of color, I would recommend asking for John, the other sleep specialist at the Ridgedale mall location. I don't think expertise overshadows common decency and the fact he waited until the end showed an intentionality behind the act. This review is simply for people who these things matter to and is not a reflection on the company or...