Athens Jewelers — Attraction in Mishawaka

Horrible experience. I custom made and ordered a ring last August and put down a deposit to start payments. All was going well, order was accepted and all I had to do was finish paying it off. I made payment after payment and come February I had it half paid off. Their policy stated that when a product is half paid off, then the item will be made. You just have to pay it all off prior to picking item up. Completely understandable. April comes around and I was making a payment via the phone and asked Robin if the ring has been made yet. Robin said that she didn’t know but that she would check to make sure I paid at least half and if so, would put in the that the item needs to be made. I let Athens have some slack with that situation. Why have a policy if you don’t follow it? ESPECIALLY when some orders are on a time sensitive schedule. However I kept making payments. June comes and I was able to completely pay off the rest of the ring and asked Robin if the ring was ready for pick up. Robin says, “No, I forgot to put in the request but I’ll do that as soon as I get off the phone with you.” Okay, I’ll give some grace again. An hour or two later, Robin calls to tell me that my custom order that I ordered almost a year ago and was ACCEPTED could no longer be made. The FRUSTRATION. Why wait until I have completely paid off the ring to tell me this?! Robin tried to work with me on finding a different design but I wasn’t interested in settling when this is my fiancé’s wedding band that he will be ideally wearing for the rest of his life. PLUS, I had custom made a ring with sentimental value and was supposed to be a surprise. I ended up going into Athen’s and spoke with Robin. I asked her if we could just cancel the order and receive a refund. Her immediate response was, “We don’t do refunds, it’s in the paperwork.” Great response to a customer. Blunt, no emotion, and no empathy for the situation. We asked for the owner’s information so we may contact him to discuss the situation. Robin says no, she isn’t able to give out his information (mind you, we just picked up the ring and his business card was there. Unfortunately, didn’t notice it when the situation happened.) Fine. Privacy, understandable. So, we ask her if we can receive a call when he is in the shop. Response was, “He’s rarely here but I can call when he’s here.” Great. But here’s the kicker, Robin then says, “But you will probably still only be talking to me.” What? So, you’re saying there is no help for the situation. I’m basically out $4,000 or have to settle. Now, I’d understand if the ring was made and I decided I didn’t like it, or if I took it and came back later to return it. But you’re telling me an order that you accepted in the beginning and are now telling me you can’t make, you won’t give me a refund. That is the WORST business model and will deter A LOT of customers if that’s the way you run things. Of course, we ended up settling because who would want to be out $4,000?! It all just was a disorganized experience with lackluster results. 10/10 would NEVER recommend Athen’s to even my worst enemy. A shady business that entraps customers and funnels money regardless of your happiness. Great business model. Wouldn’t be surprised if a closure will be in the future…it is the only one is the area. But hey! Thanks for the free Starbucks for doing this review!👍🏼

Also, go to J.R.Fox, FANTASTIC and quick service. They aren’t satisfied until you have what you want and THEN take your payment. Highly recommend Melissa in the South...

It started with a really nice, helpful sales lady. Then it turned into a nightmare. I ordered wedding rings from there. I didn't find out until I was in Florida that I got the wrong size. They are just a storefront for online orders. Ok, so they got the wrong size in. Not their fault they said. But why didn't they check the size when their order came in? When I went to pick it up I tried it on and questioned the size repeatedly. The lady insisted it was correct. Why not check it then? It's a simple slip on a sizing tool that they own and I don't. So I couldn't wear my ring on my 2nd day married. It was an easily preventable mistake. The worst part is, when I told them of their mistake, they had it resized instead or reordered. And I've had rings resized before. Usually they add more material to keep the original shape and style. They instead sent it to some substandard place that apparently just stretched the ring out to resize it. What they showed me, I don't even know why they thought it would be acceptable. It was lumpy and uneven and no longer the ring I ordered. They ruined my ring! I refused it and they reordered it. But this cost me gas and time making unncessary trips which was not compensated. Not to mention, it was an overall traumatizing experience. Edit: I added 1 star for them sending an apology. I added 1 more because when all was said and done, I did finally get the ring I ordered. And i...

My husband and I stumbled upon Athens Jewelers by chance and had a very positive experience. After visiting many other jewelers, we were getting frustrated because of pushy sales people not listening to what I wanted and kept trying to push us towards rings that were NOTHING like what I wanted… I knew exactly what I wanted, but that didn’t seem to matter.

Our first interaction was with Nick, who was amazing and patient with us. He helped us design the ring I had my heart set on… even though it was not a flashy, expensive ring. He could have easily been like the other companies, but he wasn’t, he listened and together, we created exactly what I was searching for. He didn’t rush us and we went home feeling confident about our interaction!! About a week later, we went back and ordered the ring we designed. This time we had Robin as our sales person and she was great as well. Very thorough with the ordering process to ensure our experience was flawless… and it was. I am in love with my ring, it it EXACTLY what I wanted and I would highly recommend Athena Jewelers. Thank you again Nick and Robin for making the...