I am realizing this long after I had my computer serviced at C&P, as I am fixing the computer on my own. Paid 200 to have the laptop cover replaced. Noticed that my webcam has not been functional for a while but i have put it off as not being an issue. As I take my computer apart to replace the screen on my own, the webcam falls out of the screen and apears to have been broken in the first place. Would have been nice to know this before hand. I hardly use my webcam but it is very unprofessional to break a part and put it back in as if nothing was wrong. In the end, I am finding out about it a couple of years late and it didn't impact me very much.
Also, they seemed to temporarily fix the issue that I took it in for in the first place, and they charged me as if they bought a whole new part. When I took the screen apart the hinge came apart. Which was the whole problem in the first place. I suspect they simply glued the original part rather than replacing it.
It doesn't feel good to be ripped off even if it is 2 years...
Ā Ā Ā Read moreWent to C&P for a major upgrade to all my components because PC Direct stopped servicing computers. I arrived at C&P store about 4pm. The sign said they closed at 6pm so I'm thinking they will take my tower and tell me they will call me in a couple weeks when it's finished just like PC Direct always did. The on duty manager could tell I really wanted this done sooner than later so he had other employees assist him and they knocked it out in less than two hours while I waited. The manager even worked past closing to do this for me. This was a full component upgrade except for the power supply and the tower itself! The following week I brought in my wife's tower and had them do the exact same thing. They had it ready at the opening of business the following day. The employees do not talk down to you or condescendingly just because you might not know much about the details of your computer. I appreciated that respect. I should have been going...
Ā Ā Ā Read moreDo not go here. Terrible service and they tried to lie and sell me a new computer.
I had a problem with my charging port and asked them to check it out. They came back a day later and called to say the motherboard was fried and offered me several options to buy from. I felt that that assessment was wrong and decided too buy a usbc 90 watt charger for the secondary usbc charging port to see if it would charge. Sure enough thing charged, turned on, and ran a game. Then when I brought my findings to them to try and get a refund the guy on the phone tried to talk me in circles about how since it was not charging it must have been fried. This means they stuck the charger in, never tried the other charger, then immediately gave up when it would not charge. They did not even try. If your looking for help do what I did and go to Miles Repair Shop on chippewa Avenue. Litterally could not ask for...
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