Spectrum Store — Attraction in Monterey Park

I have been a Time Warner Cable internet subscriber for only a few months now, but within that time I have encountered at least a half a dozen incompetent employees and several mistakes on my account that I've had to correct. I recently purchased my own modem to replace the dinosaur that TWC had leased to me, so I had to return the equipment to one of their locations. Dreading this trip, I had planned for the worse, wondering just how long it would take before the employee would have to ask me to keep my voice down. So I decided I would be brave and make my way over there.

Though no fault of TWC, the parking lot is a minuscule little space and really not adequate. Once I did get into the TWC office, there was already a small line of three people, however, there were three employees on duty, so they made quick work of the line, and I ended up waiting less than five minutes before I was helped. I explained to the young lady that I was turning in my leased modem and she confirmed that I had bought my own. I was all prepared to give her my account number that I had pulled up earlier on my phone, my name, phone number, social, inseam length, first pet's name, and street my second cousin's best friend grew up on. However, all she did was scan the barcode on the underside of the modem, enter in a few keystrokes, had me sign a receipt, gave me my copy, and sent me on my way. I couldn't believe it.....that was it? No fight? No long...

they have the worst service in there. They don’t respect their quotes. They don’t even write down the name in their system , just in case something when I wrong they can refer to this employee and complain about there mistake ,I think that this should be one of the things that they should told you at the beginning please write down the name who’s helping you ,so that way you can complain back ,I believe the manager name is Juan Carlos. He comes and tell you in the moment that he’s gonna fix the issue in your account however he never fix anything. Neither call you back and you ended up having the same issues in your account. , horrible service they don’t respect their customers. They don’t respect the quote that they provide. They ended up stealing your money. I believe spectrum has a good potential, providing Internet or cell phones for yourself however their service when they have people working in stores is horrible and they are losing respect and their...

This is my first time using TWC, needed to pick up the modem to rent since I don't own one and no point to buy one now as there's supposedly a lot of changes coming later this year in the world of broadband internet.

I got here around 940am and had just one person ahead of me, I was helped within 5 minutes of arriving. You have to take a ticket number so if it's busy be sure to not miss the ticket machine. The rep was friendly and quick, told me what to expect and answered my questions. Really no issue at all. All I have with TWC is internet.

I got the 100mbs down/10mbs up for $45/month with the free WiFi so just $8/month for the modem rental so a total of 52.99 a month. If I come across a good modem and router on Craigslist then I can cancel the modem rental, but again from what I read no point to buy a New modem and router at the beginning of 2016 as newer standards will be set late this year that could make your $160 minimum cost obsolete within...