AMC Headquarters Plaza 10 — Attraction in Morristown

On June 7, 2019. I took my family [wife and 3 children] and went to our usual local AMC theatre [Headquarters Plaza] located in Morristown, NJ to watch Avengers Endgame. We held strong and only did one bathroom break!!! But as the final battle scene [last 45 minutes] was just getting underway the screen went blank?! Long story short the AMC employees could not run the projector due to a power outage. I thought ok I guess we'll just be handed vouchers and we'll try to reserve a future date to see the last 45 minutes.

This is where chaos ensued and management did not handle the situation correctly. Employees were told to tell all the theatre patrons to just come back anytime and show our stubs or phone screenshot of the movie we saw and we will be allowed to see any movie and use our stub as a "voucher".

As I walked out of my theater to the lobby area, I was confused to see the manager giving individuals paper vouchers. So I queued up and asked why is he giving some people vouchers and not others. He said some people told him they threw out their stubs by accident. And others said they were out of town. That made no sense at all to me. If a manager is giving out vouchers, he can not pick and choose who can and can not get vouchers. He did not give me any vouchers because I showed him my stub QR code on my phone.

Now the problem is:

1. I can't pre-order my seats thru my app. I have to physically come to the theatre to reserve future seats.
2. Probably will waste my time explaining to some random employee in the next few weeks when I have time to bring my whole family to see a movie and HOPE that they accept my explanation of why I'm asking for 5 free movie tickets with an old QR code stub.

All this could have been avoided if:

1. Had all theatre patrons stay seated in their respective theatre and as we exited our seats give each patron one paper voucher.

I was not asking for a refund and it was no fault of anyone that there was a local blackout and knocked out the power to AMC. But, If a paper voucher was given then I could use that voucher and order future tickets online or on my app.

To make matters worst, my wife then called the corporate 800 number and the rep said there was nothing she could do and suggested we go back and get, can you guess? A paper voucher. The rep stated this is not an AMC issue this is a theater issue? What does that even mean?

The action of management was unacceptable on all levels. AMC should have written protocol set in place for this kind of scenario. Not some manager making decisions on the fly.

AMC you failed your...

I've been going here for many many years now. If you are planning to buy food and a drink, expect it to be a bit expensive as any movie theater. The seats now are amazing. They are literally couches that have a button which makes you be almost laying down. It is a perfect place for couples since you can life the bar in between the seats to make it one bigger couch, so you can cuddle. People are respectful as well. When anime movies like Dragonball Super come out, people are pretty wild because the fan base is amazing. Everyone is laughing and having fun. A great place to watch movies overall. Everybody is respectful. Parking is free in the garbage as long as you REMEMBER TO GIVE YOUR GARAGE TICKET TO THE CASHIER while purchasing/redeeming your movie tickets. I made the mistake of forgetting to do that once and had to pay 5 dollars because I was too lazy to run all the way back inside. There is an elevator for handicapped people so that is a plus in my book. There are also stairs from the garage if you do not want to wait for the elevator because sometimes it does indeed take a bit to get to you. There are two elevators. When you enter the garage, you must stop at the gate to get a parking ticket. Hold on to it and do not forget where you put it. Hand it over to the cashier so she can stamp it. Lots of parking available. The floors in the garage have all different colors per floor, usually most people enter through floor 2 which is the orange floor. The speakers in the movies are great quality. The bass is nicely matched with the other sound effects. The screen is decently big, I would say it is about medium sized in comparison to the huge imax theaters. Staff is always cleaning and movie ticket cashiers will always tell you which floor to go to for your movie. I would call first if you are handicapped to ask which is the best way to get to the floor for your movie after your purchase your ticket. There are handicapped seats in the movie theater. You also get to choose what seat you want to sit at on the computer they have at the ticket purchase register (touch screen). Never had an issue with refills. Great theater and one of...

Please read this review fellow movie goers they might cancel your movie last minute too. My father and I bought tickets for “Inside out” only for them to cancel it less then 24 hours in advance before the showtime (which if I’m being realistic they probably cancelled it 15 minutes before the showtime) major yikes. And best of all it was because they knew “It ends with us” was gaining more traction. You heard it first! They cancelled the agreement they had with multiple people 15 minutes before the showtime all because they wanted more money. They don’t care about the agreement they made with the customer and the staff mislead us too into saying it was still playing when it wasn’t. Worst of all it was a 9:15 movie so our options to see a new movie were limited. Not sure what’s wrong with the management here but all I know is I used to go here frequently and you completely lost our business permanently. I can see the typed out response now: “we’re so sorry you had a bad experience,” no you’re not Kevin go back to shoveling popcorn off the ground. I’m going to go commit to a theater that isn’t putting capitalism first. This isn’t even about customer satisfaction, this is the bare minimum and this is beyond embarrassing. I run a business and I would never have my employees this uninformed in my establishment nor would I break a promise I made to a customer. Save your money, give it to someone who will give you an experience...