CMS Internet — Attraction in Mount Pleasant

I have been very happy w/ CMS. They made my move from a different town & the set up run smoothly. Although the appt. to hook up took a little longer than I had hoped since I don't have tv and count on my internet for Netflix etc. but I survived the silence and movie rentals. 😉 I was just telling my sister/ roomie, 2 days ago that I needed to send a letter regarding the billing department. I think her name is Amanda, I've come to recognize here voice ea. month when I call in to make my payment. I too am in the customer service/billing department where I work and I understand the importance of good customer service and she does an excellent job! She has a very friendly voice and you can tell she smiles as you're talking to her. So keep her around. 😉😊 Now if we can just get a new tower over here so we can get that upgrade in service would be awesome. Keep me informed, (as I told the Tec that came & did the inspection recently) let me know when that may be happening so I can be on the list. 👍

Regards to your...

*Update - a very sweet lady called me back and explained my charges and answered my list of questions. It was greatly appreciated! I'm back up & running! 👏 Absolutely nO complaints on the speed from my teenager. That's a bonus almost worthy of 5 stars itself!! If there was a 4.9 rating right now I'd give it ... 😊 but ... One last question I forgot to ask (to get this 4 star to a 5) .. will somebody be back to bury the cable .. or is that my responsibility? Update #2 .. looks great! Thanks CMS! ⭐⭐⭐⭐⭐

*Not a good experience so far. 👎🏼 I was told the ENORMOUS amount I spent on installation would also cover the first month of service. DAYS later I was billed! Not even 60 days in now & I'm shut off. Billing department was none too helpful. I may have made a bigger mistake than Frontier 🤦‍♀️ I really didn't think it was possible. A phone call to at least explain my charges would be great.. if anyone...

Contacted cms initially about my internet kicking me off every 30-45 minutes. I was told I would receive a follow up phone call about setting up an appointment. I never receive a phone call and called back again. was told i was somehow over looked but was the only person that he could see though. I set up an appointment and explained my situation with my internet again, focusing mainly on the PS4 not being able to run downloads without crashing due to the internet stopping. When a tech showed up to my house and ran a system speed test and said there was nothing he could do about our internet speed (not my concern) and to switch our phones to our other network for lexington ridge. After doing so I'm still experiencing the same issues. I left a message with the support line and again have not received anything back. Very frustrated with how this is being handled. Any response would be...