Verizon — Attraction in New Canaan

Verizon Wireless Zone on Elm Street in New Canaan has excellent service aways there for you when you need help with your phone or wireless network. Verizon offers new phones for competitive prices but where Verizon beats the rest is their wireless service deals. Verizon is offering a special monthly price that beats other carriers with much better reception. They include unlimited talk text including international and unlimited data for less than other carriers. Verizon sold my father his iPhone with the best service in town for one low price. When I had a problem a highly skilled tech was there for me immediately addressing my issue with finesse. Verizon Wireless Zone is a small store with personalized service located conveniently for easy access on a beautiful brick pedestrian street with flowers growing in planters outside. Verizon Wireless Zone is different from ordering online due to their in person highly trained customer service and excellent technical advice able to repair or address any problem. Verizon wireless zone has the best prices in town as well as the best prices for talk text and data nationwide often unavailable online. I highly recommend Verizon Wireless Zone for service and exceptional performance you won't find elsewhere. Verizon Wireless Zone in New Canaan is the best with everyone in the area switching to Verizon from other services because Verizon is the...

I had the worst experience in customer service ever here. Spent almost two hours buying and setting up an Apple Watch. The employees were disrespectful and were making comments under their breath talking about how they’ve had the worst day dealing with us and want to go home (keep in mind it’s the day before Christmas Eve, nobody wants to be here and we were not disrespectful at any point to warrant this behavior). After the rude comments, the employees literally yelled at us about the set up saying we can do it at home, and giving us an attitude because they were helping us set up the device.

Please hire some more respectful employees that don’t complain about how bad of a day they’ve had dealing with customers that are standing in front of them and have not been disrespectful in any way! Even the manager present failed to intervene or apologize for the employee’s attitude when we did nothing to warrant it. We live in town and unless absolutely necessary I don’t want to come here again and would recommend others go to Verizon stores in neighboring towns. The experience with the employees makes me want to switch to another wifi and phone carrier altogether because of how ridiculously rude they were. What an absolute nightmare and talk about terrible customer service, especially right before the holidays!...

I was in this store in January 2024. I needed to replace my iPhone. I did not want to upgrade my plan but I was told there was no choice. I was also told by a sales associate that my new monthly bill would be around $98. He asked if I wanted monthly protection/ warranty for my phone. I said no. He gave me a print out of this future monthly bill. Before checking out he put a screen protector, camera protector, and case protector on the counter. I asked how much is all of that? He said around $100. I did not want it. He was going to add it on without telling me the price. I then reasked about the monthly payments, he said $98. Though I didn’t need the data plus, I agree to it as it seemed somewhat reasonable. My bill today is $116. Every single monthly bill going forward is $116. As it turns out, without my consent, a $17 a month warranty charge was added. I called the Verizon store in New Canaan to have it removed. The man who answered explained to me it can happen and he had connected me to a direct number at Verizon that would call me as soon as we hung up. 12 minutes later, no call. I called the New Canaan Verizon store back and the same man said I should just call *611 the next day. He did not solve the problem. The store was unhelpful...