Elm

I would give it 0 stars if google would let me.

Service was terrible and I didn't even sit down to eat!

I had organized and planned a birthday dinner this past Sunday for my fiancé at the chef's table with one of Elm's Guests Services, Private Events, and Reservations manager Melissa Groves. Our reservation was for Sunday January 11th 2015 at 7:00pm at the chef's table. We exchanged emails regarding the occasion, menu, and any allergy's we may have. I mentioned numerous times how special this birthday dinner was to us given it was the first birthday as an engaged couple. During these exchanges Melissa was great, even following up with me around 4:30pm the day of to wish us a lovely evening.

We arrive at 7pm to an empty restaurant and are told by the hostess that our reservation at the chef's table has been given away to a group that came in earlier in the night. I mentioned that this was unacceptable and explained that I had made a reservation in advance with Melissa, in fact two and a half hours prior we had emailed! I was expecting them to apologize and make it right. A temp manager came in and again we where told our reservation was given away by a walk in earlier in the night. Their solution was we could have any seat in an empty restaurant!!! In fact the actual wording was "you can have any seat you'd like even by the window we don't normally open those up." - WHAT? Failing to see how this was remotely close to a reasonable solution we left.

Sitting in the car outside the restaurant I sent an email explaining what had happened. It is now 3 business days from the night of our reservation and I have yet to hear a response.

Bottom line: Do not even consider this restaurant. If they cannot get a reservation right I wouldn't trust anything they serve you on a plate. Worst customer service I have ever experienced.