Planet Fitness — Attraction in New Haven

I have been a member of Planet Fitness Amity Road New Haven, Connecticut for ten years. -as a result have seen many of the management come and go which can sometime be the case with gyms that are corporate. I don't know the manager that well but clearly he does a good job because the gym is always beautifully clean and well kept. But it is their Assistant Manager, Steve that I wanted to take the time to comment about. Steve is a great Assistant Manager and would easily make a fantastic Manager. He knows the importance of greeting you and smiling and being pleasant as this makes you feel welcome. He takes the time to listen to you and knows the importance of being heard by an individual member and whatever is on their mind. He is totally engaged in his job and clearly cares--and that comes through and makes all the difference in the world. I wish Planet Fitness Amity would stop changing Managers and Assistant Managers every so often though. It really does matter to most members to come in and see the same staff as it gives a more family type feel. But whether Steve stays in Amity or goes elsewhere within the company, Plane Fitness is very fortunate indeed to have such a good employee. His authenticity and genuineness shine through. There is never the generic greeting with him. Like saying How are you but not really caring and just saying it mechanically. Steve cares. I wouldn't even be taking the time to write this review if it weren't for the fact that I think he does an outstanding job and deserves it. Another employee there--Brian is also a great guy and valuable asset to the company, as again-he always smiles and makes you feel welcome and most importantly, that it's genuine. I hope the two of the stay at the Amity location, but if they do not and move within the company elsewhere, they will, again...be an asset...

I’ve been a loyal Planet Fitness member for over 20 years. My original home gym was in East Haven, which was a spacious, two-floor facility that I loved. When I transferred to the Amity location in New Haven, the transition was a bit tough the space is much smaller and more limited. The staff at this gym are consistently friendly and genuinely helpful, I truly appreciate their positive attitude and willingness to assist.

Recently, my fiancée and I returned from a few weeks abroad, only to walk into what felt like a completely different gym. While I fully support upgrades and new equipment, it’s frustrating when major layout or equipment decisions are made by people who clearly don’t use this location or understand its day-to-day challenges.

As I’ve mentioned before, space at Amity is already tight. My fiancée and I typically come after work, around 6–6:30 PM one of the busiest times of the day. During this time, the gym is packed, often with large groups of students from Southern, many of whom use multiple machines at once without much regard for gym etiquette. It becomes nearly impossible to complete a workout efficiently.

Given all this, I’m baffled by some of the recent equipment changes. Why would you remove the 2 hip abductor machines & the 2 hip adductors and leave only one that does both? Why cut the already limited number of cable machines, especially the one in front of the free weights, which is constantly in use? Now there’s a line just to use basic equipment it’s turning into chaos.

I genuinely care about this gym and want it to be a space that works for everyone, but these recent changes have made it incredibly difficult to get a proper workout. I hope management takes this feedback seriously and reconsiders the...

Absolutely disappointed with Planet Fitness, especially the New Haven location. I’m currently in Illinois and just want to cancel my membership. I spoke with Joe, supposedly the supervisor of the billing department, who claimed there’s no account linked to my phone number—even though it’s clearly listed in my membership agreement.

Instead of resolving the issue, he told me I need to physically come to Connecticut to cancel. Really? In 2025, with all the digital options available, they’re still trying to trap people with outdated, manipulative policies? It’s either pure incompetence or an intentional ploy to make cancellation as hard as possible.

This is exactly why I wouldn’t recommend Planet Fitness to anyone. Terrible support, shady practices, and staff who are either clueless or just don’t care. If you’re thinking about signing up—don’t. Save yourself...