Bob's Discount Furniture and Mattress Store — Attraction in New York

Good day to you. I am quite familiar with Bob's Furniture. Over a year ago, I purchased an entire living room set from Bob's Furniture. In there store, this set looked appealing. I examined the furniture for durability and for ergonomically stability. For medical reasons I required all my sitting furnishings to meet these requirements. I looked over the fabric and inquired to the sales representative what type of material was this fabric, was it blended with another fabric, is it stain resistant and what if any feedback they might have on this furniture set. After numerous hours and visiting different Bob's Furniture stores, I decided on purchasing this particular set. The furniture set that arrived to my home did not have the same attributes of the one in the showroom at Bob's Furniture. (What I later learned is that what appears in the showroom at this store, is not necessarily what the customer will receive from there warehouse or wherever this furniture is built). This is a common practice by many storefronts. After numerous phone calls with supervisors and having to return my furniture set two times back to Bob's Furniture, I decided to just cut my losses. Let me outlined the negative findings of the furniture set that was delivered to my home. The fabric, the stuffing, and the wood of this furniture set was of a significantly lesser quality. This furniture lack firmness and support for my spine. The hardware (nails, screws) holding up the fabric in the back of the loveseat and couch were protruding through the fabric. Two of my Sons were injured by these nails. I did not check the wood of the furniture in the store as most shoppers do not. However, I noticed that the wood was not up to par for the furniture that it was to support. Here is my suggestion when looking to purchase any sort of furniture. No you do not have to go by my suggestions and feedback. It's totally up to you. This is what I do always going forward. . Firstly, ask the sales representative what type of wood was used for the furniture. Preferably, hardwoods such as oak, birch, maple, mahogany, and African Blackwood are sensible superior options for high quality furniture. Less dense and resistance to wear and tear. They do not rot or have any type of decay. Especially if you want longevity as one should want for there furniture. If the wood is from softwood (the cedar, redwood and pine woods of the world) or engineered (the plywood or lumber woods of t.he world) it is likely that your furniture set will not last for more than two years if that. Secondly, the fabric should be tough and durable to stains. (I have active, creative children). Inquire to the sales representative about the thread count which is extremely important. The higher the thread count the higher the quality of the fabric. (If you like, research fabric with high thread counts qualities). Also look for good stain resistant protector for your furniture. Ascertain that the furniture has this protection. Lastly for my suggestion for you, is the stuffing (filling) of the sitting and backing of your furniture. Fibre, Down and feathers stuffing if you like to sink deep into your furniture. Foam and Polyurethane are recommended if you need firmness like I prefer. If you get your furniture and it s All that is outlined is for your information. What it boils down to is the customer's preference. Whatever that preference is, is what the seller is suppose to honor. I am beyond tired of false advertising. I am tired of microscopic fine print. I am tired of individuals that promote and sale products that they have no knowledge on or experience in that field of work. That's what basically wrong today and why customers are constantly replacing merchandise to the stores. It is a job to look for anything worth buying today that offers quality, quantity and longevity. Thank you if you took time to read my lengthy review. I appreciate it and perhaps you can offer a shorter paraphrase version of this review to your family and acquaintances. Also, please read those lengthy lawyer...

I ordered a couch on 5/31 and I was assured it would be delivered by mid-July. I was excited to receive a phone call last week that informed me of my pieces were in and I would be receiving my couch on 6/29. I was told I would get a phone call on Sunday with a time window for my delivery. I took off work and I set up an elevator time with my super to ensure a smooth delivery. On Sunday night, I started receiving several texts messages about my couch from Bob’s Discount Furniture. First said my order would be delivered the following day. Then the delivery window changed from 11-1 to 10:45 -12:45. From Sunday to Monday, I received over 12 texts messages w/ conflicting information. One said my delivery would be there, another said there were unforeseen circumstances and nothing would be delivered. I was very confused so I tried to call. I had to hang up and call back twice because of how the automatic operator was set up. I was brought to the same menu twice despite choosing different options and did not provide the support I needed. I ended up on the phone for about 10 minutes only to find myself on a loop with the automated operator. Speaking to a representative was not an option even when I called the store where I bought my couch directly. After about 30 min, I was able to speak to a person at Bob’s store in College Point, NY. When I spoke to the representative, I was told that there were no problems and all my pieces would arrive.

The following day, my delivery arrived after the window. There was only one piece of my couch.When I asked where the rest of the pieces were, the man delivering them said this was all he had and called his manager to make sure it wasn’t on another truck or if there was a mistake. After he got off the phone, the manager of the delivery company called me and started telling me I didn’t have a choice and this was the best they can do.He was hostile and I asked about my order to find out he didn’t even work for the store.I was very confused as to why he had my phone number and why he was speaking to me about the problem not Bob’s. While I was speaking to him I received about 3 calls on the other line. He told me to cut out the middle man and only speak to him about the delivery. I was very uncomfortable and did not understand what was going on with my couch.He made it seem like I didn’t have a choice with what to do and that I might not get the rest of my couch ever. When I realized he did not work for Bob’s I said I needed to speak to the place I actually bought the furniture and I hung up the phone and answered number that was calling. When I got on the phone the representative told me that the system had said my pieces were all not in and whoever I spoke to on Monday “didn’t know how to read the system” she said that my next delivery would be on July 27 and the next after that would be mid-sept.

If I knew the wait would be this long I would have gone another way. I have 2 events planned and this lack of delivery has cost me double what I have paid for the couch in other arrangements to ensure these events go well.The lack of honesty and understanding and compassion from the representative I spoke to will not be forgotten. There was no attempt for restitution or an attempt to apologize. The representative did not care at all about the inconvenience they had caused me.For the next delivery (7/27) I asked if the delivery could be after 12 pm so that I didn’t have to take off another day of work.The response was “I can’t promise anything.”

I bought a 5-year insurance for a couch that will now take 3 months, maybe more, to be delivered.Does the insurance start when I get my entire order or was that another waste of my time, resources, and money?I completely understand with the pandemic there have been a lot of issues with manufacturing furniture.The lack of transparency is what is upsetting.The lack of customer care was completely unprofessional and will not be forgotten when speaking of Bob's...

EXTREMELY EXTREMELY DISAPPOINTED! SALES REP MICHELE IS RUDE AND MANAGEMENT DIDN’T HELP. GO TO RAYMOUR OR EVEN IKEA. I went to the store on 4/8/23 since one of my sisters did a big purchase and recommended BOBS. I informed the sales rep the measurements of what I needed for a dresser, picked one out, scheduled delivery. On delivery day these two guys look very inexperienced were struggling to get the dresser down the truck and then made a face when I told them it was on the 3rd floor. I immediately received a call from a phone rep she told me the guys weren’t able to fit the dresser up stairs and I had the option to pick something else. I kindly declined because if the one I picked didn’t fit then no other would, I requested a refund and she said I would receive a refund back to my card in 2 weeks. 2 weeks past no refund, so I called customer service where I was informed the rep never put a request in so the second rep put a request and I had to wait 2 additional weeks, those 2 wks past and still no refund. I called the store directly where the manager was finally able to process my refund. IM ALSO VERY DISAPPOINTED WITH THE STORE SPECIFICALLY WITH MICHELE AND THE MANAGER. My other sister made a big purchase on 6/2/23 since she is renovating her apartment, the day of delivery she noticed everything was delivered EXCEPT FOR THE $200 MATTRESS PROTECTOR. The delivery guy told her she had to call the store so she did where she was given no solution all she was told was that it was given to her the day of purchase at the store. However, my sister was never given the item at the store. She went in person to speak to Michele where Michele got very rude with her. My sis requested to speak to a manager and was given no solution, my sis requested for them to check the cameras so that they can finally confirm the mattress protector wasn’t given to her. The manager told her she doesn’t have access to the camera. At the end of they day my sis paid for a $200 mattress protector she never received. The thing is why would she even lie about that, and why would the manager not check the cameras. For sure you have lost my...