Buffalo Exchange — Attraction in New York

One star is for the hardworking employees at this store.

Let me clearly explain why you, reading this review, might want to avoid this store. I hope the store takes this feedback seriously as something to consider for the sake of their business — constructive criticism, if you will.

If you're a buyer – you'll end up paying high prices for items of very low quality. Even basic T-shirts, which you can buy on sale at places like ZARA or UNIQLO for $5–10, are priced here at $15–25. Today, I was shocked to see a pair of shabby shorts with threads coming apart priced at $30. But consumers aren't foolish. Many customers have already pointed this out in their reviews. If you continue to ignore this, your business won’t survive for long.

If you're a seller – 1) They’ll reject the clothes you bring in, saying directly/indirectly like “they’re out of style” or “don’t match the store’s aesthetic,” even if the items are completely new and stylish. But if your store is supposedly so trend-conscious and stylish, why is the clothing on your racks worn-out and of such poor quality?

2. Even if they do buy your items, that’s another problem. They’ll say something like, “We plan to sell this jacket for $30, so we can offer you 25% of that — $7.50.” But if you actually look around the store, it’s nearly impossible to find a wearable jacket priced under $30. From what I can tell, they’re just trying to pay the least amount possible by devaluing your items far below their worth.

Today, I managed to sell 6 out of about 12 items I brought in. My friends told me that was actually a good result — but I really felt bitter. The total amount I received for those 6 pieces was barely over $30.

I left the store feeling upset. The clothes I let go of today were special to me — they held memories, were part of meaningful moments, and sparked excitement when I first bought them. But today, I let them go for a mere handful of cash, and I regret it deeply. I couldn't shake the feeling that I had handed over my cherished items to a company that, despite branding itself as “eco-friendly” and “sustainable,” acted in a way that felt contradictory to those values.

Had I donated those clothes to someone who truly needed them, I think I would’ve felt far better — and that’s what I intend to do from now on.

As both a buyer and a seller, I felt ripped off and I don't think I will be coming back to this...

I wish I could give zero stars. I had one of the most uncomfortable experiences I’ve ever had at this shop. One of the staff members — a girl with pink hair and thick-rimmed glasses — kept making a gesture that felt clearly deliberate and inappropriate. She held up her middle finger with her thumb extended and slowly pointed it toward me several times, then adjusted her glasses using that same finger a few seconds later.

At first, I thought I might be overthinking it or that it was just a habit. But after watching how she interacted with other customers, I noticed she only did it to me — she used her index finger with everyone else. Her tone toward me was also noticeably rude and dismissive. I genuinely felt singled out, and I can’t help but believe it was because I’m an immigrant.

I’ve also attached a screenshot of another review that perfectly reflects my experience. No matter how nice your clothes are, if you’re not friends with the staff, it’s nearly impossible to sell anything. They’ll tell you your items aren’t in style and Honestly, I’m sure they’d say the same even to someone working in fashion.

Besides, vintage and resale stores aren’t meant to carry only the latest trends. If something is slightly out of season but high quality, that’s exactly what people expect to find at places like this — good clothes at lower prices.

From what I saw, the store mostly accepts items from people they know and turns away quality pieces from others. A lot of what’s on the racks didn’t seem particularly stylish or well-maintained either. Don’t waste...

Just finished my first sales transaction with this place a few hours ago. Here are some tips based on my experience:

-Dress nicely: I was more or less dressed down in jeans & a video game character hoodie (as I was en route to New York Comic Con). Everyone else that was ahead of me or waiting to sale their lightly used clothing had this hip, trendy, vibe about them. Needless to say, I felt terribly underdressed. Not to mention, very geeky.

-Try and bring things that you think will sell well. I simply went into my closet & pulled out things that I hadn't ever worn or couldn't wear because they wouldn't fit me. A lot of what I brought wasn't picked by the sales person, and I only ended up selling about 4 items for about $17.25.

I maybe have ended up selling nothing if not for a pair of new boots the sales person over looked.

-Don't give the sales person an attitude. I tried to be as nice as I could be considering this was my first time trying this. Judging from the bags/suitcases full of stuff I saw people bring to sell, I bet the folks working there don't have much patience for smart asses/rude folk. If they don't like your stuff, simply nod it off, or try back later with a different person.

-Take store credit/donate. Store credit is always valued higher than cash, and if you happen to see something you like on display while waiting to sell, it might work out.

If you don't feel like you got the best value for your clothing but don't mind parting with it, they do have a donation bin. Or you could simply donate to the Goodwill store one...