CubeSmart Self Storage of the Bronx — Attraction in New York

I have been storing my stuff here for the last 10 months .. and it was out of necessity and convenience. This location AND this company I wouldn't recommend to my worse enemy. The experience of dealing with the staff if horrendous.

My guess... If you're paying people low, they couldn't care less... Or if you have your thumb on your employees and scare them half to death, they won't be able to treat your customers right.

Every employees IS a manager, and there's a GM... Well, if you're a manager, why can't you make decisions on your own, by using common sense... They won't! If you're the GM, shouldn't you be empathetic! Nope, I'm asking for too much!

The very first encounter was terrible. I came in to rent a locker, and the manager insisted that I needed a lock and its key in hand, at the time of signing the lease... Not in half hour, not by end of day and definitely not tomorrow .. she needs to "SEE" it right then and there...why would I rent a locker and not be prepared to have a lock for it? I sure wouldn't walk away from the locker with all my belongings unsecured! And so she sold me a very fine, but very expensive lock... Which I have no use for now coz it's too damn big. If you were looking to upsell me, you could've said you and told me about the advantages of this lock!

They offer to let you use their van for free to move in by paying a $10 admin fee, which is refundable soon as you return the van, fully loaded, etc etc etc... why are you insisting on me paying you cash for the deposit when there are no banks around this location? So you have to go to the gas station, withdraw, incur a fee that could have been avoided... Her argument is we don't want to tie up your cash coz it might take a few days to go back in your account... #1 transactions of the day can be voided in the retail world.. #2 maybe I'm not so pressed to get that $10 back so soon.

So I called corporate to voice my concerns... And the gentleman took my in info, and would have the district manager call me... My phone rings and it's the GM of the location who says she got word of my concerns and wanted to resolve them with me... If I have an issue with you and you're not budging and I escalate the issue to your superiors, it's coz you don't know what you're doing, nor why you're doing what you're doing. I specifically asked to speak to your superior... Then a gentleman calls me... He's the regional manager... Or so he claimed... He wanted to know what my issues were... Well... I see clear communication is an issue with cubesmart... After my rant, his answer is it's our policy...

Don't you hate it when an employee regurgitate IT'S OUR POLICY without understanding policy, its uses, it's reason for being.. but they blindly oblige and applicate... Clerks... Clerks everywhere.

If you want to know how good a company is, sit in the reception area and watch the GM engage in gossip about the other GMs and employees... As a GM, your job is to unite your staff into one entity, a cohesive entity...

What's with these hours? 9-6... Businesses are open 9-6... People work 9-6... You're a convenience entity... You ought to work around the schedule if your customers. Open a bit earlier and stay open a bit later...

On the other hand... This location is very...

CubeSmart Is A Life Saver! My wife and I have decided to sell our property in New York and relocate to Arizona. As some of you may well know, selling and buying a house can be quite stressful! After reading reviews of at least twenty different moving companies all with nightmare stories we decided it was best to just downsize what we have, take our most precious belongings and rent a Uhaul. Lord knows I don’t want to drive to Arizona, but we couldn’t find not one moving company without horrible reviews. We are closing on the sale of our house as soon as next week so we need to get all of our furniture out the house ASAP before the buyer does her final walk through. So I go to Uhaul to price a rental truck and get a storage unit. Another potential nightmare! Long story short they couldn’t help me. I asked her if there was any other Uhaul facilities in the area that I could go to. Again she did not know. A customer overhead my question and said there was another Uhaul on 138th near the Buckner. She told me it was bigger than the one we were at and I might find something there. I said thank you and put the address in google maps and started to follow the blue line. As I was walking I saw a sign that said CubeSmart and figured I’d try my luck there along the way. I walked inside and there was no line. I asked the CubeSmart representative if they had any 10’by 10’ storage units available and he said yes we do. Relived, I just started venting and explaining my situation. Miguel listened carefully. He asked me if I had $60 dollars. I said yes. He said I could book the unit today and have it for the month. I asked him how much more would I have to pay. He said that was it as long as I was out by March 6th. I couldn’t believe it. Another guy named Richard asked me for my ID and went in on the computer. He then took me to the storage unit on the ground floor to make sure it was satisfactory. Once I agreed he took me back to the front. He then asked me for my credit card and gave it back to me with a lock for my unit and a pamphlet with an access code for the gate. We then walked outside and he showed me how to use the code. I had my unit, good service and a piece of mind at a fraction of the cost. CubeSmart is exactly that. Cube...

Let me start by saying how terrified me and my wife were to think that we had to place our household items into a storage unit. Having to place an entire one bedroom apartment into storage became one of the most stressful moments in our lives... that is until Cubesmart came along.

After looking through what seems to be highly competative Self Storage market, Cubesmart on 255 Exterior Street caught our attention with its clean cut blue and red color schemes.

Upon entering the office we were greeted by two very friendly staff members looking to assist with what ever our questions or needs were.

This was a great start. Ashley the facility manager was very instrumental in guiding us with best storage tips to help maximize the use of the prospective unit. Ashley was patient enough to walk us through the process and to see the different size units that would best match our needs.

I will simply say, it was a breeze. The facility was clean, well lit, secure, temperature controled, there were plenty of carts to help tenants move items around, and I also noticed other happy tenants walking around... Can't beat that huh.

Needless to say I signed on.

Fast forward to move in day... There is a freight elevator as big as the truck I rented. It was clean, and easy to operate. In and out in no time.

I want to give a special shout out to Hector and Ashley, due to the busy New York Yankee traffic around the facility I arrived late to store some last minute items. They were patient and generous enough to allow us a few extra minutes to enter and put away our stuff. Hector assisted in guiding us to our floor while providing an unprecedented level of customer service considering we were there at closing time.

The entire team here is absolutely awesome, I'm very pleased with the level of commitment shown.

Keep up the fantastic...