I have been storing my stuff here for the last 10 months .. and it was out of necessity and convenience.
This location AND this company I wouldn't recommend to my worse enemy.
The experience of dealing with the staff if horrendous.
My guess... If you're paying people low, they couldn't care less... Or if you have your thumb on your employees and scare them half to death, they won't be able to treat your customers right.
Every employees IS a manager, and there's a GM... Well, if you're a manager, why can't you make decisions on your own, by using common sense... They won't! If you're the GM, shouldn't you be empathetic! Nope, I'm asking for too much!
The very first encounter was terrible. I came in to rent a locker, and the manager insisted that I needed a lock and its key in hand, at the time of signing the lease... Not in half hour, not by end of day and definitely not tomorrow .. she needs to "SEE" it right then and there...why would I rent a locker and not be prepared to have a lock for it? I sure wouldn't walk away from the locker with all my belongings unsecured!
And so she sold me a very fine, but very expensive lock... Which I have no use for now coz it's too damn big. If you were looking to upsell me, you could've said you and told me about the advantages of this lock!
They offer to let you use their van for free to move in by paying a $10 admin fee, which is refundable soon as you return the van, fully loaded, etc etc etc... why are you insisting on me paying you cash for the deposit when there are no banks around this location? So you have to go to the gas station, withdraw, incur a fee that could have been avoided... Her argument is we don't want to tie up your cash coz it might take a few days to go back in your account... #1 transactions of the day can be voided in the retail world.. #2 maybe I'm not so pressed to get that $10 back so soon.
So I called corporate to voice my concerns... And the gentleman took my in info, and would have the district manager call me...
My phone rings and it's the GM of the location who says she got word of my concerns and wanted to resolve them with me... If I have an issue with you and you're not budging and I escalate the issue to your superiors, it's coz you don't know what you're doing, nor why you're doing what you're doing. I specifically asked to speak to your superior...
Then a gentleman calls me... He's the regional manager... Or so he claimed... He wanted to know what my issues were... Well... I see clear communication is an issue with cubesmart... After my rant, his answer is it's our policy...
Don't you hate it when an employee regurgitate IT'S OUR POLICY without understanding policy, its uses, it's reason for being.. but they blindly oblige and applicate...
Clerks... Clerks everywhere.
If you want to know how good a company is, sit in the reception area and watch the GM engage in gossip about the other GMs and employees...
As a GM, your job is to unite your staff into one entity, a cohesive entity...
What's with these hours? 9-6... Businesses are open 9-6... People work 9-6... You're a convenience entity... You ought to work around the schedule if your customers. Open a bit earlier and stay open a bit later...
On the other hand...
This location is very clean, spotless.
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