CubeSmart Self Storage — Attraction in New York

Horrible customer service experience with Lynise Eason (employee....manager) I went to this location on Sunday May 8th, 2018 in an attempt to do so and there was one individual at the counter servicing a customer. I stood behind that customer. About 20 minutes later the Cube Smart employee, whom I later learned was Lynise Eason, advised me that she would be another 10 minutes and that I could have a seat if I chose to do so. Her tone of voice was a bit harsh but at that time I did not think much of it. I took a seat and waited another 15 minutes or so. During that time another person came in and stood in line. She waited a while and left. Not long after, Ms. Eason completed her transaction with the customer ahead of me and I went up to the counter. Ms. Eason’s first question to me was “where is the other lady that came in”. My response “I am not sure but, I believe she will be ok I am next in line”. Ms. Eason immediately got very nasty with me, raising her voice to a level not fit for indoors and definitely not appropriate for an employee to address a paying customer. She stated the following “you don’t have to be nasty I was asking for a reason”. I let Ms. Eason know that it was not my intention to be nasty but rather, I had been waiting a long while to be serviced so, the location of the customer that was after me was not my concern. Ms. Eason proceeded to speak to me in a disrespectful tone (again) screaming letting me know that she did not have time for my attitude. I then took a moment to say “ok stop, let’s start over. I am not trying to me nasty. I just want to pay for my unit and go”. Ms. Eason continued to scream at me telling me not to tell her to stop. I let Ms. Eason know that I didn’t appreciate being yelled at. All the while I never raised my voice nor did I speak to Ms. Eason in a disrespectful manner or use derogatory language. Ms. Eason then advised me that she would not be helping me and that I would have to wait for one of her colleagues to come in. I asked her was she refusing me service and she replied in the affirmative. I was forced to wait for her colleague to come into the office. Matt Rosado came in and clocked into work a short while after. I had a very pleasant experience with this employee. He was respectful, apologetic for my wait time and he explained that Ms. Eason is in the office on Sundays for an hour alone. I can understand that Ms. Eason may have been overwhelmed that morning. However, that is no excuse for her poor customer service and disrespectful attitude towards me. She should never raise her voice to any customer especially customers like myself who don’t raise their voice towards her. I won’t be keeping my business here and I wouldn’t advise others to...

At first the process seemed easy going and I felt as if adequate support and information was being provided. Unfortunately, there would be a turn of events that would lead to several inconveniences. But I will forgo those and skip to the main one. Today I went to move some things into my unit. The first trip was easy going. On my second trip I was denied access so I made an intercom call to the office and the woman who answered was so disrespectful and rude! She stated that access hours have ended and I told her that the email says it ends at 4pm on Sundays not at the time that she was telling me. She said that she knows what the email says but that’s not true and she won’t be letting me in. So after wasting time to pack my stuff in a vehicle and wasting gas to go there I wasn’t able to move a large container with my items into my unit which would take less than 5 minutes. I arrived before 4 pm and was still denied entry. What really upset me was the miscommunication by CubeSmart and the lack of professionalism of that employee. I certainly see the message she was trying to relay but she went about it in the wrong way. I attached a screenshot from an email which clearly shows the office hours in comparison to the access/gate hours. Note to CubeSmart : Please update the information that you’re sending out to customers or at least train your staff to effectively communicate and reiterate misinformation in a...

I have never been to a storage unit before; however, while facing eviction, I was referred to this location by HRA.

I called ahead of time to inquire about units and their prices. Shawn was able to explain to me the prices, discounts, how leasing through HRA and monthly leases there works.

I also spoke to JJ on the phone. He walked me through how to lease my unit online and when I decided to upgrade the unit he walked me through that as well. Once I was at the location, JJ showed me thr storage unit reserved for me. He was able to explain pricing, the monthly lease, the in and outs of paying through HRA of NY and other various things.

JJ was kind, patient, he was able to provide information regarding CubeSmart storage, the leasing process, storage information in general, the price rate, he showed myself and my HHA my storage until and explained the process of how I can get the movers to come and help me move my belongings into the unit. At a time when you are facing eviction and need help moving amongst other things, it's a relief to have someone like JJ to help walk you through the process. I am glad that I met him. This was a pleasant experience at such a stressful time. Thank you JJ, Shawn and everyone else that keeps this CubeSmart running smoothly. You all are much appreciated!...