This is the second time I’ve ordered from this company, I won’t again. The first time I ordered a few sachets of meds for my birds, as shipping says 24 to 48 hours on their website if “in stock”. I guess it means something different for this company, as they list products are available when they are expecting them in an order. Two 4lb bags of grit, and I only ordered because they had the seaweed grit “in stock”. I got a call 4 days after my order telling me they didn’t have any in stock, because they never got any in their shipment. That’s why my order wasn’t shipped out yet, their truck was short that grit. So just because it says it’s in stock online does not mean it really is. The lady on the phone was SUPER nice, but Neo-grit and seaweed grit are not the same thing. But ok, at this point I just need my order. She told me it would be shipped that day. But no, it indeed was not. My grit was getting low, and I know it will be at least a few more days if shipped then. The call was Wednesday the 14th and it got shipped Saturday the 17th. Expected delivery is the 22nd, so a full week to just get it shipped out???? I would suggest maybe to change your ship times, unless both of these incidents are just flukes in a normally...
Read moreI would not trust this company with your animals life. If you are ordering medicine from this company you better have a crystal ball or be able to predict the future, so you can order your med well before your animal gets sick. As they will not be putting any effort at all into getting your order out any time soon. I placed an order for doxycycline (an obviously strong antibiotic) which SHOULD imply importance in itself. Over a week later and FAR past the date that my order SHOULD have arrived my tracking number tells me STILL even after MULTIPLE communications with the company it still sits at their warehouse and usps is STILL waiting for them to get it out. They OF COURSE tried to pass the blame as if it was the shipping company's fault because they don't want to take the blame for being incapable and incompetent. I would SERIOUSLY CONSIDER using a different company for medicine if your animals lives are important to you as I can tell you from experience that they ARE NOT important to this company. I eventually had to percure my medicine thru a different company as even after making it known that my order was not being moved STILL NOTHING is being...
Read moreI ordered some medicine , I was informed it was out of stock and they have a similar product in stock that can get the job done . I agreed to go ahead with the Order just trying to make it easier for both of us . Upon delivery I noticed both bottles of medicine were expired . The following day I contacted Global in regards of the issue I was I instructed to take a picture of the expiration date and send an email with it attached. I did that no response! I allowed 48 hours pass I called back again gave my information and order number . A nice young lady very polite informed me she will look into it and nothing yet . Been dealing with this from February 2 , 2021 it’s only 40 bucks im not looking for the money I just need the medicine ! I Think that’s...
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