JCPenney — Attraction in New York

I wasn’t going to post a review on here from an incident that happened last summer but I recently went to JCpenney and couldn’t believe this incompetent worker still works here.

Last year, I needed to purchase an engagement ring for my fiance. Its common in my culture for both the woman and man to exchange rings and I had less than 3 weeks till my formal engagement celebration. I saw a ring that I liked and told the elderly blonde woman who worked at the Jewelry section that I was looking for a size 10.5. She told me that JCpenney doesn’t carry rings in “half” sizes and that the ring on display is a size 10. She told me I could add a warranty to it (about extra $100) and get the ring sized up later on. I said sure since I was really pressed for time. She then asked if we had a jcpenny credit card and I told her that my mom, who was with me, used to have one. She then proceeded to call Customer Service to reactivate our card. My mom and I were just standing there thinking that maybe she was trying to get a discount for us by reactivating our account because she did mention that the ring is on sale. After she was done talking to customer service, she then proceeded with the transaction without even informing us that she charged it on the jcpenny credit card. Handed us the receipt and we told her that we could have just paid on my credit card. Then she took my credit card and charged it on that. After all this, we were finally done and I had gone home. Now when I got home, I opened the ring box and checked out the ring. The small tag on the ring said size 10.5!!! I couldn’t believe it. She basically tricked us into buying the lifetime warranty by telling us jcpenny doesnt carry “half” sizes and that the ring on display is a size 10. I don’t know if this was intentional or if she was really THAT incompetent. I had to go back to the store the next day and tell the same blonde woman that the ring was in fact the correct size that I needed and that the lifetime warranty is not necessary for me to have anymore. After bickering back and forth with her for a while, she finally gave in and “refunded” the warranty. When I checked the receipt, there was no record of my credit card on there so she probably just cancelled through the jcoenney credit card. I went back to her to refund it on my actual credit card and she said she can’t do that since the original transaction was made on the jcpenny card. At this point, I’m furious as she was the one who made the transaction on the jcpenny card in the first place WITHOUT even asking how we would like to pay. She was nasty and rude, refused to assist us further as she needed to get back to her other customer. I had to then go to another cashier in the clothing department and explained the situation to her. She was also not surprised that the blonde woman screwed everything up for us so I guess its well known that shes incompetent. The cashier was unable to process the refund so she called the manager for help. The manager couldn’t do the transaction on the system either. But she was very polite and gave us the JCpenney customer service number that would be able to rectify the situation. Eventually I got my credit card refunded through customer service but WOW what a disaster. JCPenny - please get rid of this associate!!!

P.S. The lady’s name...

Hmm what to say... I absolutely love this store but there don't have enough staff. There is only one cashier station per floor, they are great people who do this but there isn't enough cashier stations. When you buy clothes now, there are not to many staff members there to help you. I did the other day run into one and greeted me with a great smile and did help me out. This was something that doesn't happen to much but he was great. The last things that I tried to buy were jeans and mens underwear. They only basically have skinny jeans and the underwater dept was a total mess!!! I mean the biggest mess that I ever seen. None my size, half the packages were open, and there was no packages that were in size or orderly. I think jc penny's here changed a lot but that's not a good thing. I would hate to see them pack it up, because I remember the beginning when they moved to the mall. They were excellent everyday, but now I can't really see myself shopping there. I tried online and they didn't have anything I needed either. I decided to go to Kolls after that and they had everything I wanted and great sales. Oh well what can you do. 3 out of 5 stars. I hope they get better. The store staff are wonderful and they keep this place alive...

Unfortunately I do have to give at least one star, however, I have had the worst experience at this location. I purchased a ring from the Jewelry department as a gift for my mother. I dropped it off for resizing on 11/25/2018. Promise date was 12/16/2018. Today is 01/02/2019. LITERALLY into the next year, and I have not received any messages/calls/emails about picking the ring up. I have called this store for a week straight during business hours and CANNOT reach the Jewelry department. I got hung up on TWICE by the Women's Department, which was the only department, by the way, who even picked up the phone. JCPenney Customer Service also called on my behalf and COULD NOT reach anybody. I purchased a ring with lifetime warranty and NOW, I have NO ring, NO gift, and NO answers. I live in Maryland, and what should have been an easy process of my mother bringing in her slip to pick up the resized ring, has now become a matter of me having to drive across several states because I have to be IN-STORE to settle problems that this store is CLEARLY incapable of handling. Don't trust your jewelry purchases with JCPenney and certainly don't expect your warranties to be...