Jungle Adventure NYC — Attraction in New York

Jungle Adventure and was left quite disappointed by several aspects of the experience.

To begin with, I was surprised to see an 18% gratuity added before the party had even started. Gratuity is typically based on the quality of service received, so being charged upfront—without knowing what kind of service we’d be getting—felt presumptuous and unfair.

Upon arrival, I noticed the party setup was not up to standard. The tablecloth and backdrop were extremely wrinkled and appeared to be reused, which gave a careless and unprofessional impression—especially for a special occasion like a child’s birthday.

Finally, the strict two-hour time limit left no room for flexibility. Once the event ended, guests were rushed out, and even the birthday child wasn’t allowed to enjoy any free play without being charged full price. I understand policies, but some courtesy or flexibility—especially for the child whose party it is—would have gone a long way in improving our experience.

Unfortunately, based on this experience, I wouldn’t recommend Jungle Adventure for hosting birthday parties

REPLY TO OWNERS RESPONSE!!

Vacuuming, wiping down dirty tables, and general upkeep are part of the package WE PAID FOR.

Additionally, the tablecloth provided was very wrinkled and did not look presentable. I was told “sorry we’re working with what we have” I’m happy to send over a clearer photo. The “Happy Birthday” sign was misspelled, which was disappointing and reflected a lack of attention to detail. I can provide a photo of that as well.

No one from your staff took any photos during the party. Your team simply called the kids to the table, and we took all the photos ourselves.

As for the 15 “extra” minutes we were supposedly given, that time was spent discussing the open play issue with you and your staff. It was time taken up by trying to get clarification and advocate for a small courtesy that we feel should have been extended, especially since there was no party scheduled after ours. Also, to be clear, the 10% discount was not something you offered, we asked for it being that we just finished a party and kids wanted to continue playing. That was when your staff said “We are going to give you 10% off for our lack of communication”

Lastly, considering there was no party scheduled after ours, it would have been a gesture to allow the birthday child some complimentary open play time. Small acts like that make a big difference.

Overall, we were disappointed in how things were handled. I’m sharing this feedback in hopes that it will be taken seriously and used to improve future customer experiences. People are choosing your business for meaningful moments in their lives — kindness, attention to detail, and accountability should...

Hello loyal and prospective customers, my name is Victoria! Jungle adventure is an exceptional party and play space for children ages 2-12. I have worked for the facility a little over 2 years and I love the colorful and fun environment. We are a shoe-free facility and require all patrons to wear socks during play time. I’m dedicated to ensuring the space is super clean at all times! I also enjoying helping customers and giving them an unforgettable experience. Children love the music we play and never want to leave!

Currently under covid restrictions (3/2021) we accommodate customers at a limited capacity and require all players and parents over 2y/o to wear a mask. Visiting our website and booking an appointment ensures space for you to come and enjoy. We offer ice cold beverages for a very reasonable price and clean family restrooms. We have a changing table, and sandals available to protect your socks during a restroom visit.

We are close to 4000 square feet so children can burn out all their energy and have a great day! The slides and trampolines are kid’s favorites and we have age appropriate areas for every child. I’m always happy to answer questions, explain rules and regulations, and take all the steps necessary to keep our equipment clean for everyone’s health.

I thank everyone for leaving such great reviews and I have seen first hand how players and adults love management and the experience we provide. I have never seen such dedicated and proactive business owners before, and I never want to work anywhere else. If your child has a birthday coming up, please consider booking a party with us! We offer over 50 themes for children and all you have to do is bring a cake and a smile! Look on our website at Jungleadventurenyc.com to view our pricings and booking availability. Please support our small business to grow strong in this family-oriented community of Whitestone.

Again, I’m so happy to work here and I’m sure any child would have a wonderful time in a facility open and clean all year round! See you soon...

It’s a long one so sorry in advance….I was at this location with my 21 month old and my 5 year old. Our day was going beautifully until a disgruntled parent came in. I commend the business owner for his handling of the situation that unfolded between himself and a very aggressive and verbally abusive male customer.

All customers are REQUIRED TO WEAR A MASK while playing. This is stated CLEARLY at several points of entry (including the website, front door, front desk and many other locations.) This man did not want his kids wearing a mask when everyone else clearly was. Including my 21 month old. He was asked nicely by the owner to mask up or they would not be able to play. This resulted in a flurry of extremely foul language and aggressive behavior. Lots of f words and hand gestures if you know what I mean.. He made the entire play space extremely uncomfortable. This man was so out of hand that myself and another parent felt the need to speak up. The owner refunded the customer and asked him to leave or he would all the police. The customer continued to throw foul language at myself as well as the owner before eventually gathering his poor children and leaving.

After we all came down from that unexpected adrenaline rush, the owner expressed to the parents that his priority is the safety of his patrons. He also gave my kids a couple of juice boxes for free to make them feel better. It’s clear to me that the folks at Jungle Adventure are doing their best to keep the community and our kiddos safe in these crazy times. Not just from the threat of coronavirus but also from potentially dangerous people. We all know wearing a mask is no fun. I’m just glad that there is a space my children can go where the rules are followed and the environment is...