M&M Pet Boutique & Supplies — Attraction in New York

This is the ONLY place for me and my dog.

Let me tell you guys about this place - I found it once I moved from Maspeth to Ridgewood, drawn by it's cheery yellow awning and inviting storefront windows. I had just gotten my first ever dog, a two month old Shetland Sheepdog (he's almost two now). The first person I met when we entered was sweet owner Mindy. She kept calling my dog my "baby" which I found so FUNNY - but now I call him that too! The language she used as she took me around the shop regarding the dogs in her care, the food/products on the shelves, - it was CLEAR these were folks who truly care about the service they provide to families.

THE CARE | I took a chance on their services and have never looked back. I started with their dog-walking service. Once Pippin was old enough and had all his shots (and healed from his pneumonia from the awful pace I got him) he joined their doggie day - care program. They gave me a tour of the entire space - the colorful basement with a ball pit, doggie slide, and space to run, and the large backyard, as well as the grooming area. I have seen with my own eyes how they handle dogs who nip during grooming services, or get a little rowdy during play in daycare. These are guys who obviously know their stuff about strategies to help dogs in those moments. They are gentle, kind, and treat these wonderful dogs like their own (they have five dogs!) They were so professional and were adamant about Pippin having his shots complete and up to date (that's what I would want of the other dogs!) They never take in dogs beyond their capacity/numbers.

PRODUCTS | They have many holistic dog and cat foods (including balanced raw foods!) vitamins, supplements, kibble, accessories like dog shoes, jackets, pajamas, leashes, harnesses & collars. Our favorite products to buy are the K-9 Raw & gigantic natural bully sticks (as well as their dog peanut butter!) We regularly purchase the Prime goat milk & broth as well. Pippin loves the wall of toys by the entrance. They deliver too!

CUSTOMER SERVICE | Sometimes I pop in after a long day at work caring for infants and toddlers, just to chat with them. These are the guys you want in your neighborhood - they are genuine people. They're professional - and they aren't afraid to just be people.These guys know my whole family and I'm the only one who has a dog! It's because they're people's people. I have seen their excitement when they introduce new, holistic products on the shelves, I know they use the food/vitamins/ointments they sell on their own dogs. I have seen them mourn the loss of dogs they cared for due to cancer or other chronic ailments. It is why I trust them with the care of my dog. They will direct me to quality vets in the neighborhood, or neutering services, or emergency care. They know every dog on the block and beyond!

This is the only place I recommend for dog care! Thanks Mindy & Manny for being a part of Pippin's...

I am so unbelievably appalled at the lack of professionalism from the staff at this business. We had our mini labradoodle groomed here over a week ago. We were looking for a local groomer and read great reviews of this shop, therefore, decided to take our chances. Although our dog had some matting for which we expressed to groomer that we preferred she be shaved down to minimize pain, we were not informed upon pick up of the significant cuts to the tip of her right ear and the many abrasions we found upon inspecting her skin at home. Our dog was trembling for days and has not been herself since. I finally had a moment to call to inform the shop owner of what we found and express that although we can understand some abrasions may occur, it would be courteous of the groomer to notify customer of what occurred during the session at pick up, especially if our dog was injured during her grooming. When I tried expressing this to the male staff member over the phone, not once did he acknowledge or empathize with our experience and repeatedly spoke over me and insisted that there are numerous posters around the store about the injuries that can occur when a dog is matted and insinuated that the scab that formed to her right ear days after her grooming maybe have been an injury she sustained prior to her grooming. This has been the worst customer service I've experienced in a very long time and this was the first and last time we will support this business. A poster should never replace the direct conversation that should take place when a dog is injured during a grooming and the physical and emotional trauma our dog and now we have experienced will remain with us for...

This is my second time writing this review as my first was taken down. I feel like Consumers need to know what these people are capable of so let’s hope this one doesn’t conveniently get taken down as well. The owners threatened not to give me my dog back unless I paid a late pick up fee that I was not responsible for because they were calling the wrong number, which was later confirmed when they tried to show me their call log to prove that had called me. When I refused to pay they suggested I bring police to get my dog back, which I proceeded to do. While waiting for police to arrive they stated they would be closing and my dog would have to stay overnight despite my repeated reminders of authorities being on their way. The very Ill mannered and unprofessional female owner cussed at me even after it was established that they called the incorrect number. She continued to yell, cuss and be belligerent from beginning to end of the ordeal and never once apologized or took accountability. I told both owners that I would make sure everyone I knew heard about how poorly they treated me to which they responded “ that’s nothing, we are not worried about that”. A business is only as good as their customer service and if that’s poor you have nothing. Dismissing customer concerns and reviews as if they are meaningless speaks volumes. Please go somewhere else and do not invest in a company capable of dismissing concerns and making threats towards clients. They become aggressive when you defend yourself and point out their shortcomings. Most importantly they do not value customers as much as they claim if they aren’t worried about...