Monda Window & Door Systems, Inc. — Attraction in New York

Terrible customer service. We had order windows and went through in detail* about which styles. On the day of install we had an issue with one of the window styles (due to community hoa standards) and could not install that one window. We called in about it and had to go through the whole process on what went wrong. Now, here’s the good part: the rep took no responsibility on her wrong doing. She saw the pictures, drew on some paper, and said “oh I know exactly which window you need.” Clearly she was wrong and could have cost us fines to pay for each day the window is up (had it been installed). In addition, the rep also said “oh from the pictures I only focused on the color you needed.” So she looked at it and still got the style wrong. Interesting. We simply wanted a confirmation that there’s a mistake and we will get a new window made without additional cost. This company cannot give us a confirmation and want us to WAIT (this was after speaking to two supervisors). Are you kidding me?!? Seriously so wrong. By the way, if they are reading this (and I hope they do) we’ve also made a complaint on BBB.

*they had contacted someone to come on site to get the...

I was looking for new windows for my house, I checked out other brands from Andersen to Pella they were very nice windows but very expensive. I was looking for good windows but I didnt want to break my bank. I like that they manufacture there own windows. I ordered 9 Aluminum windows with Low E glass and Argon gas, and they partner with Guardian glass. I thought the quality was very good at a good price. I am happy with my purchase, I actually ordered another one. I cant tell about there durability because I just installed them, but they look like they will hold up!! I will recommend the Aluminum ones because those are the ones I bought. They look very good from inside and out. Also very fast response to my emails the woman I dealt with were very nice!! I would order from them...

The customer service is horrible, they don't stand behind their products, and the windows are junk. They will fight you on warranty repairs. The internal gasket between the glass panes on most of my windows shifted leaving a black smear and Monda would replace only the windows where the gasket was closest to the center after several calls and a visit. They rush you off the phone, there is an obvious language barrier. The windows are drafty because the felt in the channel in every window disintegrated and they said it's built into the window and can't be replaced! Non-sense, it can be pulled out and replaced!! Stay away from them, avoid them like the plague!! If you do business with them you'll immediately regret it. I wouldn't wish them on my...