Grace Thai — Restaurant in New York

I have been a loyal customers since they opened, ordering at least once a week and bought my mother as a loyal customer, as our weekly order was requested last night and we spent over an hour and half of wait for the delivery the food arrived and it was completely disappointing, burnt chicken thighs which were supposed to be mixed with WINGS and they were not was delivered along with cold chicken and shrimp steamed dumplIngs, flavorless and dry pad Thai was also given, when we called to complain they requested the food back but we would have to wait an additional 30-45 mins for our food, so we requested a refund for at least the appetizers and they refused. When I called the following day to request the bare minimum of a credit for the appetizers they completely REFUSED and said it’s not their problem anymore, I completely disappointed that they have treated me and mother who spend over $100 a week on their establishment that they wouldn’t even consider retaining their customer whom they know for so many years. I will NEVER support their business again and have told all the people that I know and support them to ban them. Sad that they rather loose clients instead of doing what’s right when the good is still here uneaten. Horrible customer service and no care whatsoever from the owners themselves. Please see pictures below would...

HORRIBLE FOOD HAS CHANGED. I was a loyal customer for years. A few days ago, I came here to buy food. It wasn't enjoyable at all.

The noodles, rice, and flat noodles were all extremely wet and soggy. I have never tasted something so horrid. I ordered the Pad Thai, Pineapple Rice, and Pad Ke Mao. All of the food tasted different than the previous times I came here. The food I bought in total was expensive. The rice and dry noodles were WET and MUSHY. It felt like eating mashed potato, not what I ordered.

I've always come here for Thai food and the food was amazing. Not coming here again to try their food. The prices are extremely high and I noticed that the portion size is smaller and protein content is even smaller than before.

Never coming back. Food...

Horrible experience! I am not going back. Their website is well built and seemed nice. I ordered the Grilled Honey Chicken with Egg Fried Rice (mild) but what I received was not chicken, this is some kind of processed/fake whatever but its not chicken. Rice wasn't great either.

At first look, I thought it was pork until I cut the cutlet open and bit into it. It didn't taste like chicken and it looked like a fake processed piece of chicken on the inside.

Too bad because this place looks nice inside, eventhough it is very small but one could not judge by its cover or their website. I'd say eat at your own risk. I am truthfully and honestly feeling sick to my stomach after eating just a...