Planet Fitness — Attraction in New York

I want to clarify this is my home club, not the current club i normally go to. With my previous membership, this location was (and still is) inconvenient, usually crowded with kids or crowded in general, and if it’s not that, it’s broken machines.

Recently i reactivated my gym membership, entered my details including checking, etc. Everything went through fine, my membership was set. I went to make my payment on 09/13, i got the email saying payment was submitted.

It’s now the 17th (when it’s due), and the money still wasn’t taken out. I didn’t receive any emails or texts but i went into this club on the 18th (again, my home club) to see why the payment didn’t go through. My routing number was wrong, okay, Jesus fixes it. I ask about the late fee and if it can be waived, since i submitted the payment earlier and didn’t get any notification that it wasn’t accepted. He doesn’t tell me yes or no, that it’s still pending and to come back in a few days. Okay, sounds good. Sounds like there might be a solution.

I come back today, the 24th, the payment plus the late fee was taken out of my account. Jesus, manager, is there, and he then tells me he can’t do anything about the fee since it’s already posted. So why tell me to come back if there is no solution? My main issue was the late fee, i was adamant on that, and he said to come back in a few days since it was all pending.

What was the purpose of coming back if my checking information was corrected when I originally went? The payment went through. I only wanted to know if the late fee could be waived, that was my only inquiry. If he knew from the beginning that waiving the fee was not possible (pending or posted), then just say that rather than wasting my time in coming back in hopes of a solution. I would have rather been told that and taken the L, instead of coming here for absolutely no solution AND taking the L for...

Customer BEWARE! I went in-person to cancel my membership and was asked to sign something without being given the opportunity to read the terms I was agreeing to. I signed the document as requested and then the staff member told me I had to pay $58 to cancel my membership. I immediately asked if I could revoke the cancellation cancelling because it would be cheaper for me to just keep the membership for the four months I’ll be gone. The staff member said it was too late and that I had already signed. She completely failed to tell me I would have to pay $58. Such behavior almost appears to be a breach of fiduciary duty. I understand if these were the terms of the contract but PF’s failure to provide me the contract to read prior to signing and failure to inform me of the cancellation cost is incredibly unprofessional. I also want to note that I called yesterday to discuss whether it would be cheaper for me to keep my membership for four months or to cancel. The staff member I spoke to made no mention of the cancellation fee. Further, the fact that the staff member only told me of the fee after having me sign a legally binding agreement seems like a major failure to disclose and therefore fraudulent misrepresentation. I will never be returning to this planet fitness location or any planet fitness for...

The gym itself is pretty great. It's always cool enough that you can breathe while working out and not have to worry about catching a cold after sweating so much. The environment is clean and neat. The machines are all great. I feel like this location can use more ab machines since there's only like two really good ones and sometimes people stay on them for long periods of time. And I wouldn't mind if they enforced that 30 second workout area since I would love to try it but so many ppl just sit in there using the machines without moving on to the next step. There's really no one there to enforce the program. Aside from that, the staff seem nice enough. They offer friendly greetings for the most part and bid customers a fair well as they leave. I've never had an issue with any of them or with anything at all, really. It's a great place for working out. I used to workout at Lucille Roberts for two years... I went about a total of 15 times lol I guess I just didn't quite fit into the environment. I felt judged most days. But at PF I can really just be myself and do my own thing. I've been a member for at least 2.5 years and go as often as I can. I love...