Pro Beauty Supply — Attraction in New York

Recently, I purchased a Andis Trimmer v1 motor clip from this store and mind you I've been going here for over 5yrs; and the blade was broken.

I never saw this happen before but I said I can't use this. So that very same day when I bought the motor clip shaver, I used my customer rights for a simple exchange.

One of the employees was a young person and she alerted the store owner, a older man with what appear to be an attitude.

He looked at the clip and blamed me that I dropped it on the floor. Now how can you prove that? I told him that it wasn't the case and I spent well over $1K over the 5yrs w/ him and he got aggy and said I can't resell this.

I said what can I do? I didn't know it was broken. And I also explained how you can't say on receipt "exchange within 7 days" but never honored it as policy you written.

Needless to say, he got really mad when I started to further confront him about his false advertisement of return policy so he was Wild enough to say he can give me a new clip to replace it. I said okay, but then he said just pay $10 more dollars.

Now common sense would say, you sold me a broken clip and now you want me to spend more $$$ on a clip that should be given for free. He then said, I'll go to the basement and see if there's a new clip. Mind you my car was double parked and was given a citation cause he argued w me for 15 long minutes.

He came back and said well I gave you a new clipper but once I used it, it wasn't working properly. I suspect he lied and gave me some old returned clip.

I decided not to go back bc he was disrespectful and lacked customer service. It's sad because you pay hard earned $$ and folks are mad over a $60 clip that he could have returned to manufacturer as part of insurance or a tax write-off.

He was terrible. Make sure you open the entire box and take the clip out of the plastic bag in front of them because their selling broken clips to people based on my personal...

I have been a patron to this particular beauty supply store for a number of years, which is why I am very disappointed with the way this situation was handled. Yesterday, I bought an adaptable comb for my blow dryer that did not accommodate the shape and size of the blow dryer I have. Before I made the purchase, I had three different combs, asked an employee which she would recommend. I purchased the one she advised would work best for my blowdryer, and came home only to be frustrated to find it did not. Upon reviewing the receipt and like most businesses, it reads "NO RETURNS OR EXCHANGES WITH RECIEPTS EXCEEDING PURCHASES BEYOND 7 DAYS". I went today to make an exchange, WITH MY BLOW DRYER for the same employee to tell me they did not have this particular adapter and I could not get my money back. "I told you yesterday, that if it didn't fit you'd get store credit. They don't give refunds." I was surprised by her comment because I never once asked her anything about returns, refunds, or exchanges upon my purchase. Perhaps because I was being too trusting since I've been a patron for so long, and because I CAN READ. The receipt says absolutely nothing about not giving out refunds. I took the store credit, and have no intention on returning. The store may have a wide range of products from Natural Hair Care, and other products (some of which you can only get online), but it's not worth it if this is how they...

I went into this store today to purchase a simple package of braiding hair with my 2 year old daughter. After paying for my item I was immediately accused of stealing the lip gloss my daughter had in her hand. The manager who referred to himself as Chris went on and attempted to take the lipgloss out of my daughters hand when I stopped him and showed him her 1/2 used bottle of lip gloss his response was "ooooh, okay get out" I said "excuse me. you say I'm stealing when I haven't even been in this store for 5 minutes and you have cameras. Please check your camera's sir because I do not need or want to steal anything. I shop this store frequently and this is how you treat your customers. I'd like a refund for the item I came to purchase." He said "no" wouldn't allow the cashier to refund me for the item either. I called the police as he threatened to call them on me. I'd rather not continue to give such a business my money, but even bigger than that there was no apology given and to be told "you people and that I'm "just black" that adds injury to insult.

This business doesn't deserve to be open in a community that is filled with minorities. I also don't believe they check their cameras before acting. If he believed I was in the store to steal he should have had a staff member check the cameras while I was paying then presented some evidence of this. I'm beyond appalled with...