Retro Fitness — Attraction in New York

I've been going awhile and the upkeep is bad. When workout machines are broken they stay that way for awhile. Machines that should normally be bright red are darkened with sweat. The atmosphere is also poor, a lot of the men that go there just lounge around on machines without using them they and aren't reprimanded by the staff when they do this. Nor are they when they're having conversations where they're shouting at the top of their lungs. Personally I had someone on gear scream at me because I apparently walked too close to him. The staff is a mixed bag in all honestly, there's some of the coaches like Travis who is a really friendly and outgoing individual for example. Then you have the teenager's who man the front desk who can't even look you the eye when your carrying out a transaction with them. They often flat out ignore customers who are requesting services or are simply greeting them. Personally I've sat the smoothie bar catching my breath at the end of a session and patiently waited until one of the personnel would notice me and ask what I needed. After all I saw they were conversing and I was catching my breath, I didn't mind waiting a bit. I sat there for ten minutes and no one acknowledged my existence. I spent another two trying to get their attention. All in all a horrible way to treat your customers. Its not social anxiety either because these teenagers have very loud conversations amongst themselves, they just don't care to be professional around customers sometimes. To summarize: The up keep and maintenance leave a whole lot to be desired, a lot of gym goers here aren't playing with a full deck or are flat out inconsiderate and the teenaged new hires at the front desk do a lot to undo the hard work of the few good workers there.

Also the cancellation policy needs to be looked at as other reviews pointed out. There's no actual reason why people shouldn't be able to cancel from the comfort of their homes apart from their policies just saying so. Its an...

No complaints

2023 Update:

COMPLAINT: They made me pay $40 to cancel my subscription when their own policy says: "After 12 months, you can cancel with 7 days’ notice by bringing a signed letter to the gym manager. Why 7 days? It just takes us that long to get everything out of our systems. Again, we want to keep you as part of our Retro Fitness Family and would appreciate some direct feedback to see if we can change your mind." Nowhere in there does it say there's a fee. I'm making this update in November but I cancelled in April 2023. I can no longer find the website where it said I didn't have to pay anything because I had been a member for more than 12 months. So, I can't prove that part, but at the time it specifically said that.

At that point, I was a member for more than a year. It took me 3 tries over 3 months to cancel. I kept waiting for them to address the letters (1st I dropped it off personally, 2nd time I mailed it, 3rd time I walked in and ended up paying to leave). They didn't even know what letters I was talking about. The owner was never available when I called. After standing on principle because originally their parent company website said I didn't have to pay anything, as a member for more than a year, eventually I folded. I wanted to be done with them so I paid the measly $40.

I travel across town to go to LA Fitness, now. But if you want a simple gym, but you don't like the crowds at Blink, I'd say it's worth it. Just know it's a hassle to end a subscription. They will hold you hostage if...

I had a horrible experience this morning at the gym. Women are not safe at this gym. I went to use the cable machine for my back development and this Hispanic man approached me stating he was using the machine. Keep in mind he was nowhere near the machine so I continued with my work out then he had the nerve to approach me again and he said I was rude and I told him to leave me alone twice and he did. My intentions was to call the police because of his manner and he was getting a bit animated. I notice the old guy "whispering in his ear something , you could tell right off the old guy has a problem with women . Ive seen him (old guy)several times at the cable machines and he has a cold affect and it's unnerving. I continued with my work out. If you walk away from the machine then others can use it . If I'm wrong please educate me and recognize I will call the police if I feel threatened. Please note: The gym is great in terms of staff and equipment but some of us are simply there to work out...