I've been going awhile and the upkeep is bad. When workout machines are broken they stay that way for awhile. Machines that should normally be bright red are darkened with sweat. The atmosphere is also poor, a lot of the men that go there just lounge around on machines without using them they and aren't reprimanded by the staff when they do this. Nor are they when they're having conversations where they're shouting at the top of their lungs. Personally I had someone on gear scream at me because I apparently walked too close to him. The staff is a mixed bag in all honestly, there's some of the coaches like Travis who is a really friendly and outgoing individual for example. Then you have the teenager's who man the front desk who can't even look you the eye when your carrying out a transaction with them. They often flat out ignore customers who are requesting services or are simply greeting them. Personally I've sat the smoothie bar catching my breath at the end of a session and patiently waited until one of the personnel would notice me and ask what I needed. After all I saw they were conversing and I was catching my breath, I didn't mind waiting a bit. I sat there for ten minutes and no one acknowledged my existence. I spent another two trying to get their attention. All in all a horrible way to treat your customers. Its not social anxiety either because these teenagers have very loud conversations amongst themselves, they just don't care to be professional around customers sometimes. To summarize: The up keep and maintenance leave a whole lot to be desired, a lot of gym goers here aren't playing with a full deck or are flat out inconsiderate and the teenaged new hires at the front desk do a lot to undo the hard work of the few good workers there.

Also the cancellation policy needs to be looked at as other reviews pointed out. There's no actual reason why people shouldn't be able to cancel from the comfort of their homes apart from their policies just saying so. Its an inconvenience.