Riverdale Chrysler Jeep Dodge Ram — Attraction in New York

Riverdale Chrysler has successfully provided me with the WORST car purchasing experience and servicing experience of all time, by far. Give me a few minutes of your time so I may share my horrifying story.

It all began on November 21st 2022, when I was in search of a Jeep. My Sales Representative was Emmanuel Collado. A Wonderful Sales Representative, I might add, told me of his desire” to make the most money possible on each sale” and demonstrated this by placing several “Dealership Fees” which were clearly fictitious and which seemed to disappear instantaneously from the deal when I mentioned this fact. The purchasing process only got better, when after a long day of visiting several dealerships in the region, I was now exhausted, hungry and thirsty. I looked around the Showroom and saw no complimentary beverages or snacks and asked if there was a coffee machine, a cooler or a vending machine where I could purchase a bottle of water. It was at this point I was advised by my good friend Emmanuel, in true Bronx Fashion, that there was a Bodega in the vicinity of the Dealership and I could walk there for any refreshments I needed. Shortly after my return I was able to experience how Emmanuel would “make the most money possible” from THIS sale. Prior to receiving the Lease documents, Emmanuel and I had agreed, shook hands, gotten insurance, and paid the down payment on a lease agreement of 39 months. When I was ready to sign the lease agreement Emmanuel mentioned that there was a “slight miscommunication” between himself and the Sales Manager and the printed documents expressed 42 months instead of 39 months.

Five days after my purchase, while driving the vehicle on the night of November 26th,2022, the Compass began malfunctioning. All warning lights on the dashboard illuminated and the car began to slow to a crawl eventually coming to a stop.

On the morning of November 28th, 2022, I was assigned a Service Technician, Jordan Clarke, who stated he would keep me updated on the issue,I was given a loaner car, thankful, and waited to hear from the Service Department. On December 9th, 2022, The vehicle was returned to me and I was advised to take the vehicle back to the location immediately if the issue arose again.

On the night of December 12th, 2022 while driving, the vehicle once again started experiencing the exact malfunction as stated above on November 26th, 2022. This time the vehicle came to a complete stop in the middle of the roadway, while I was en route to enter a highway. I was able to park it on the street nearby and had it towed to Riverdale Service Center. I filed a case with Jeep and was promised someone would call within 1-2 business days, sent an email to The Owner; Brian Dennis, The General Manager; Bobby Albert, Service Manager; Alberto Pico, Sales Manager; Shane Bacchas, and partners of the parent company; Rafael Castro and Bob Erickson. As of December 19th 2022, I HAVE NOT RECEIVED A REPLY FROM JEEP OR ANY PERSON LISTED ABOVE.

December, 19th 2022 I was told the car was ready for pick-up. As stated above on November 26th, 2022 the car only had 200 miles. When the car was returned to me, it had 530 MILES ON THE ODOMETER. I had 200 miles on the odometer, when I handed it in. When the car was returned it had 530 miles. Quick Math! 530 miles minus 200 miles equals 330 miles. Within the span of a WEEKEND the service center added 330 miles to A LEASED VEHICLE.

Within a MONTH of me owning this vehicle, had a terrible purchasing experience, brought the car in twice for repairs which progressively got worse the later which could have been fatal. The Service Center Reps have been in possession of this vehicle longer than I have, and also have driven the car for more than I have. Keep in mind, I am not dating anyone from this place. Also since I was returned the vehicle I am praying that it is in fact repaired and that this car isn't a death trap. I say all this to say that if you buy or service a car with Riverdale Chrysler and be left out of pocket and/or stuck...

I have purchased many vehicles, new and used in my 30 years of driving and have never had an experience as awful as what my husband and I are going through right now with this dealership. On Thursday, July 30th we set an appointment and went into this dealership to inquire about a van we had seen advertised online. We took it for a quick test drive (literally two blocks up, two blocks back), but because we had done research for cars online and were concerned about shopping during COVID, we decided to move forward with buying the van. The first red flag should have been when salesperson, George, had us change our insurance from our trade-in to the van, without us signing any paperwork or knowing what our monthly payments would be yet. The financing guy was the best part of our experience, as we pushed for a lower interest rate he looked around and managed to secure a good rate with reputable lender. But of course the fact that our credit is not horrible didn't hurt. The air conditioner needed servicing and the power doors, so they told us to come back the following morning to pick up the van, so we had to drive our now uninsured trade-in home. As it was just for overnight we agreed. The next morning our 9 year old son got up and dressed to go with us to pick up our new car. However, the next day there is a problem getting the title of car, and the next, and then Tuesday a storm hits the city, trees are falling everywhere, and we were becoming very nervous about driving our uninsured trade-in vehicle. Besides we were buying a van to road trip to South Carolina for an appointment and to tend to our second home there. On Friday, August 7th, 9 days after our purchase, we were told by the manager Shane to go rent a van and the dealership would reimburse us for the rental. He suggested an enterprise up the street, but they had no rentals left that day so we had to travel to another location, rented a Chrysler Voyager as it is almost equivalent to the Pacifica. We were told the car would be ready for pick-up when we returned on August 17th and if not they would cover the rental for however long was needed until the car could be delivered. Guess what?! Yep, when we got back they still don't have the title, we had to change from the van to a more affordable rental because we have yet to be reimbursed anything and our money is quickly running out, our credit is taking a huge hit and the dealership tells us they don't have a loaner we could use which would be free for all of us. Shane continues to pass the buck to PNC Bank saying they are waiting on some release to obtain the title from Florida DMV and that they call everyday. Maybe if calling hasn't been working for 30 DAYS it might be time to try something else. What's the definition of insanity again? We have submitted the receipt for the first rental, over $2,200, we were told at the time by Shane that we would be reimbursed in 3-5 business days, which at least could help us continue to pay for our current rental. But when we called on the fifth business day, guess what?! Now they can't reimburse us for ANY of our car rentals until the car is delivered. So naturally my next question is what date will the car be delivered? Of course, they don't know. So my husband and I are supposed to have an unlimited supply of money for car rentals until this place gets it together? They had no issue rushing me to change our insurance, take our $7,000 down payment and our trade-in and OH! they never gave us our license plate off our trade-in and keep saying they'll get it for us, but just like our car we haven't gotten it yet. It's like living in a never-ending nightmare. We are at a complete loss and are not sure where to turn next. We've even called corporate four times, and they say they do not get involved in sales, only repairs and warranties. My husband suffers from high blood pressure and we can only imagine the type of damage this stress could be putting on our health. We wish we had never stepped foot in this place. Wish I could give zero...

Do not do business with this dealership no matter how desperate you are. Don’t waste your time, money, energy, self-respect here. Literally the worst customer service experience of my life from the moment I walked into the door to even after having the keys in my hand. Please read the horror story and hopefully it keeps you from being fooled by the fake reviews here.

Earlier this month I had sold my Honda Accord and was on the hunt for a Wrangler. I saw a Wrangler on their site with everything I wanted at reasonable price I called to make an appt. I live in Jersey and have family in Yonkers who I asked to go in and sort out the details for the deal.

This was on a Saturday: 1 PM: met with salesperson Jayda who took all my personal information license insurance while my family tried to talk numbers it wasn’t moving forward. 2 PM: Jayda said car was coming off the truck today and here if we wanted to see it. 3 PM: pull up with a Jeep that isn’t the right car -- 4 PM: Shane the GM sits down and comes with lease $695 month 10k for 4 years. This was higher than ANY other dealer I spoke with lower mileage. We kept asking how did you get to this number and Shane finally mentions there is $6k MSRP markup ! After negotiating sense we got to deal that worked for me. Preliminary deal written up and when we asked for a copy they said we don’t provide copies -- we took a picture so when I come to pick up car no renegotiations.

They said car would be here Monday

Monday I call no car Tuesday I call no car Wednesday I call no car Thursday at 4 pm I get call car delivered. Another salesperson George calls to confirm insurance set up and I provide confirmation. I told them I will be there at noon Friday to pick it up

Friday 1 PM: waiting for financial officer Gracie Took test drive with Jayda and see AC blowing hot air and car won’t drive over 30 mph no Said it’s probably coolant fluid and takes it to service 2 PM: still waiting 3 PM: signing paperwork with Gracie See my city in my address misspelled and she says we will have have to redo these certain final papers Gracie said not to sign until car back from service paid taxes fees and first month totaling to $3,800 4 PM: Waiting for car to come back from service George has me sign some paperwork for temp plates and registration 5 PM: George tells me car won’t be fixed today first thing tomorrow and I can pick up at 2

Saturday George calls me at noon saying mechanic to work on car isn’t coming in and will fix first thing Monday

Monday 9 AM: I text George I need car fixed by 12 pm No response 2 PM: I called George, after not having heard from him Same reply he will call me back 3 PM; I was beyond annoyed from lack of follow up and told George if I don’t get car today I don’t want it He said he would call me back in half hour -- 4 PM: I called George again, this time he says mechanic needs a part that takes 2-3 days to come in I asked to speak with Shane 5 PM: Shane called saying usually cars are inspected and test driven after coming off delivery truck but because I wanted Wrangler ASAP they couldn’t do thorough inspection and now found problems that need fixing -- he was pinning issues on the car on ME. I was boiling over and told him I didn’t want the car anymore and he said that is fine and hung up 5 PM: I called to find out how I can get payment back and left message for George, Shane, or Gracie 6 PM: called again 7 PM: called again 7:45 PM: Gracie said she would give me a call I got nothing

Tuesday I called nonstop and finally 5 PM: George called saying car is ready I said I will come 6 PM tomorrow

Wednesday 6 PM: I told George unless I’m compensated for biggest inconvenience I’m not taking car Shane said I already signed the contract car is mine I cannot back out of it -- Apparently George had me sign final forms without my knowledge They compensated portion of what I asked I asked for copy of everything I signed and said don’t do copies and will email --

Following Thursday three weeks later Still haven’t rcvd...